Daktela WFM
8.2#1 in contact center workforce management softwareFrom €12 a monthFree planAndroidiOSWebAPI
VisitDaktela WFM vs ezyWFM
What both publish
| Fact | Daktela WFM | ezyWFM |
|---|---|---|
| Forecasting | Forecasts use historical calls, chats and emails and account for seasonality, trends and one-off spikes. | Forecasting uses Erlang C/X calculations and analyzes seasonal patterns, historical trends, and special events to estimate staffing requirements. |
| Purpose | Daktela WFM is a shift scheduling tool built for omnichannel contact centres. | ezyWFM is a workforce management solution built for contact centers. |
| Scheduling | It says teams can schedule hundreds of agents for an entire month with one click. | Scheduling can auto-generate shifts from forecasts and includes skills-based assignment, shift bidding, and swaps. |
Daktela WFM plans
- AdminFree
- WFM AdminFree
- SMS€12 a month
- Webchat€15 a month
- WFM Agent€20 a month
- Agent€20 a month
ezyWFM plans
- Basic$8 a month
- Pro$15 a month
- Enterprise$25 a month
Pick Daktela WFM if…
Daktela WFM suits contact centre teams that need to forecast demand, plan agent shifts, and monitor coverage. The free Admin plan is for users without scheduled shifts.
Pick ezyWFM if…
It suits contact centers needing interval forecasting, skills-based scheduling, adherence tracking, and agent self-service. Teams can choose plans based on active users and support requirements.