Daktela WFM vs ezyWFM

Daktela WFM

7.2 #2 in Contact Center Workforce Management Software

About Daktela WFM

ezyWFM

5.6 #19 in Call Center Workforce Management Software

About ezyWFM
Daktela WFMezyWFM
Free planYesNo
Free trialYesNo
Paid from€20/mo—
Open sourceNoNo
PlatformsAndroid, api, iOS, macOS, Web, WindowsWeb
Free planYesNo
Volume forecastingYesYes
Skills-based schedulingYesYes
Agent self-serviceYesYes
Paid from—8 /user/mo
Forecast granularity—interval
Adherence tracking—Yes
Deployment model—cloud

Both are listed in Best Call Center Workforce Management Software. On Everything Xiaomi, Daktela WFM scores higher on our published basis.