Evolve IP Contact Centre
The facts below are what the maker publishes about Evolve IP Contact Centre, checked and dated. Our editors have not written about it yet.
Plans and prices
From Evolve IP Contact Centre's own pricing page, checked 12 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Broadworks Call Centre Basic & Premium | Priced on request | Audio-only call centre; works across Webex, Microsoft Teams or traditional handsets |
| Contact Centre | Priced on request | Omnichannel solution; pricing not stated |
The facts
Each one read from Evolve IP Contact Centre's own pages, with the date it was checked.
What it does
- AI
- The AI feature connects to a customer knowledge base for real-time bot and webchat responses.checked 12 Oct 2026
- Audience
- The Talkdesk CXA page names financial services, healthcare, retail and government among the industries it supports.checked 12 Oct 2026
- Channels
- Customers can communicate by voice, email, text, webchat, WhatsApp and social media.checked 12 Oct 2026
- Digital channel scope
- omnichannelchecked 22 Sep 2026
- Inbound calling
- Yeschecked 22 Sep 2026
- Integrations
- The contact centre integrates natively with Microsoft Teams and Cisco Webex and supports standards-based APIs for CRM and other applications.checked 12 Oct 2026
- IVR builder
- Yeschecked 22 Sep 2026
- Product
- Evolve IP describes its Contact Centre as an omnichannel cloud contact centre for customer interactions and post-communication reporting.checked 12 Oct 2026
- Provisioning
- Evolve IP says its Contact Centre portal can provision more than 100 users with a single click.checked 12 Oct 2026
- Queue callback
- The queue callback feature reaches callers when it is convenient for them.checked 12 Oct 2026
- Remote work
- Agents can work remotely and securely on devices of their choice.checked 12 Oct 2026
- Reporting
- Content-rich dashboards provide business unit leaders with data capture and reporting insights.checked 12 Oct 2026
- Routing
- Skills-based routing transfers callers to agents with appropriate expertise.checked 12 Oct 2026
- Security
- Evolve IP lists ISO/IEC 27001, HITRUST CSF, HIPAA, PCI DSS and SOC 2 in its security and compliance framework.checked 12 Oct 2026
- Supervisor alerts
- Supervisors can receive real-time warnings and alerts across more than 100 metrics.checked 12 Oct 2026
- Support
- Evolve IP lists a UK support desk reachable by phone at +44 (0) 292 002 0380 option 1 and by email at [email protected].checked 12 Oct 2026
- Talkdesk AI
- The Talkdesk CXA page describes a preconfigured 24/7 AI agent and generative AI routing using natural voice conversations.checked 12 Oct 2026
- Voice AI
- Call recording with Voice AI can capture and transcribe conversations to analyze caller sentiment and trigger automated keyword actions.checked 12 Oct 2026
- Workforce management
- Yeschecked 22 Sep 2026
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