Evolve IP Contact Centre
6.5#76 in call center softwareAndroidiOSWebAPI
VisitEvolve IP Contact Centre vs VICIdial
What both publish
| Fact | Evolve IP Contact Centre | VICIdial |
|---|---|---|
| Digital channel scope | omnichannel | voice_plus_digital |
| Inbound calling | Yes | Yes |
| Integrations | The contact centre integrates natively with Microsoft Teams and Cisco Webex and supports standards-based APIs for CRM and other applications. | Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP. |
| IVR builder | Yes | Yes |
| Product | Evolve IP describes its Contact Centre as an omnichannel cloud contact centre for customer interactions and post-communication reporting. | VICIdial is an enterprise-class, open-source contact center suite with a predictive dialer. |
Evolve IP Contact Centre plans
- Broadworks Call Centre Basic & PremiumPriced on request
- Contact CentrePriced on request
VICIdial plans
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
Pick Evolve IP Contact Centre if…
You want what its maker publishes above — check its page for the details.
Pick VICIdial if…
You want what its maker publishes above — check its page for the details.