Amazon Connect
7.9#1 in capacity planning softwareAndroidiOSWebAPI
VisitAmazon Connect vs Evolve IP Contact Centre
Evolve IP Contact Centre
6.5#76 in call center softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | Amazon Connect | Evolve IP Contact Centre |
|---|---|---|
| Channels | The service supports voice, chat, email, SMS, web, WhatsApp, and Apple Messages, with customer context carried across channels. | Customers can communicate by voice, email, text, webchat, WhatsApp and social media. |
| Digital channel scope | omnichannel | omnichannel |
| Inbound calling | Yes | Yes |
| Integrations | AWS documents Customer Profiles integrations with Salesforce, ServiceNow, Marketo, and Zendesk through Amazon AppFlow. | The contact centre integrates natively with Microsoft Teams and Cisco Webex and supports standards-based APIs for CRM and other applications. |
| IVR builder | Yes | Yes |
| Product | Amazon Connect Customer is an agentic AI solution for customer experience that handles proactive outreach, self-service resolution, and agent assistance across channels. | Evolve IP describes its Contact Centre as an omnichannel cloud contact centre for customer interactions and post-communication reporting. |
| Security | AWS states that Connect Customer supports TLS 1.2 or later for clients accessing the service. | Evolve IP lists ISO/IEC 27001, HITRUST CSF, HIPAA, PCI DSS and SOC 2 in its security and compliance framework. |
| Workforce management | Yes | Yes |
Amazon Connect plans
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
Evolve IP Contact Centre plans
- Broadworks Call Centre Basic & PremiumPriced on request
- Contact CentrePriced on request
Pick Amazon Connect if…
Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.
Pick Evolve IP Contact Centre if…
You want what its maker publishes above — check its page for the details.