eGain Virtual Assistant
The facts below are what the maker publishes about eGain Virtual Assistant, checked and dated. Our editors have not written about it yet.
Plans and prices
From eGain Virtual Assistant's own pricing page, checked 21 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| AI Agent | — | AI-powered customer resolutions grounded in trusted knowledge |
| Innovation in 30 Days guided pilot | Free | Pilot with eGain’s implementation team · No-cost 30-day pilot |
| eGain AI Agent | $0.50, paid once | Pay per resolution; the pricing page also offers $25 per user per month · per resolution |
| eGain AI Agent | $25 a month | Predictable monthly spend · per user per month |
The facts
Each one read from eGain Virtual Assistant's own pages, with the date it was checked.
What it does
- AI bot generation
- Yeschecked 21 Sep 2026
- AI capabilities
- The virtual assistants use NLU, machine learning, and reasoning to understand intent, guide users toward outcomes, and learn.checked 12 Oct 2026
- Channels
- eGain’s customer engagement suite lists virtual assistant and self-service on web, plus mobile, messaging, chat, social, click-to-call, cobrowsing, email, and phone capabilities.checked 12 Oct 2026
- Data location
- The security policy says customer data is stored in the regions offered for the customer’s location, with U.S. customers’ data in U.S. regions and UK and EU customers’ data in EU regions.checked 12 Oct 2026
- Deployment channels
- multichannelchecked 21 Sep 2026
- Encryption
- The security policy states that customer data is encrypted at rest with FIPS 140-2 validated AES-256 and in transit over untrusted networks with TLS 1.2 or IPSEC.checked 12 Oct 2026
- Enterprise integrations
- eGain says its solution integrates with CRM, eCommerce, content-management, and call-center infrastructure systems.checked 12 Oct 2026
- Human handoff
- Yeschecked 21 Sep 2026
- Knowledge-base answers
- Yeschecked 21 Sep 2026
- Messaging integrations
- eGain’s Conversation Hub supports Apple Messages for Business, Facebook Messenger, SMS, X Direct Messages, and WhatsApp, and can start conversations with a virtual assistant before live-agent escalation.checked 12 Oct 2026
- Pilot offer
- The virtual assistant page offers a free production pilot with a chatbot running in seven days and says eGain will demonstrate value by the end of four weeks.checked 12 Oct 2026
- Product positioning
- eGain describes AI Agent as conversational AI for automating customer service and identifies customer self-service and contact-center use cases.checked 12 Oct 2026
- Purpose
- eGain describes its virtual assistants as chatbots for customer service, engagement, sales, and service conversations.checked 12 Oct 2026
- Security audits
- eGain’s security policy specifies annual third-party assessment including SOC 2 Type II, with PCI-DSS Level 1, FedRAMP, and HIPAA available for applicable add-ons.checked 12 Oct 2026
- Target users
- eGain says its solutions are used by large enterprises and government organizations across North America and Europe.checked 12 Oct 2026
The company
- Founded
- 1997checked 28 Sep 2026
- Headquarters
- Sunnyvale, California, United Stateschecked 28 Sep 2026
- Headquarters and founding
- eGain’s 2026 annual report identifies Sunnyvale, California, as its headquarters and says it was incorporated in Delaware in September 1997.checked 12 Oct 2026
Money
- Free plan
- Nochecked 21 Sep 2026
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