edesy Cloud Contact Center
The facts below are what the maker publishes about edesy Cloud Contact Center, checked and dated. Our editors have not written about it yet.
Plans and prices
From edesy Cloud Contact Center's own pricing page, checked 8 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | ₹1,499 a month | Up to 10 agents · Inbound & outbound calls · Basic IVR · Call recording (30 days) · Standard reports · Email support · per agent |
| Professional | ₹2,499 a month | Up to 50 agents · Predictive dialer · Advanced IVR with speech · Real-time wallboard · CRM integrations · Call recording (90 days) · Priority support · per agent |
| Enterprise | Priced on request | Unlimited agents · Omnichannel (voice, chat, email) · Custom integrations · Dedicated account manager · SLA guarantee · On-premise option · 24/7 phone support · custom |
The facts
Each one read from edesy Cloud Contact Center's own pages, with the date it was checked.
What it does
- Analytics
- It provides live dashboards, call metrics, agent performance data, and custom reports.checked 8 Oct 2026
- API and calling
- Every plan includes API access and a WebRTC softphone, according to the pricing page.checked 8 Oct 2026
- Call routing
- It offers skills-based routing, priority queuing, and AI-powered call distribution.checked 8 Oct 2026
- Compliance
- The product page describes the service as TRAI compliant and says call recording can be SEBI/RBI compliant.checked 8 Oct 2026
- Digital channel scope
- omnichannelchecked 23 Sep 2026
- Inbound calling
- Yeschecked 23 Sep 2026
- Integrations
- Listed integrations include Salesforce, Zoho CRM, Freshdesk, Zendesk, HubSpot, LeadSquared, Pipedrive, and Intercom.checked 8 Oct 2026
- IVR builder
- Yeschecked 23 Sep 2026
- Maximum agents
- 10checked 23 Sep 2026
- Omnichannel
- The product page describes a unified agent desktop for voice, chat, email, WhatsApp, and social media.checked 8 Oct 2026
- Outbound dialer
- Yeschecked 23 Sep 2026
- Purpose
- The cloud contact center handles inbound, outbound, and blended operations from one platform.checked 8 Oct 2026
- Recording
- The product page describes automatic call recording, quality scoring, and compliance archival, with a 7-year retention option.checked 8 Oct 2026
- Recording retention
- 30checked 23 Sep 2026
- Scale
- The product page says the service scales from 5 to 5000 agents and includes automatic failover and redundancy.checked 8 Oct 2026
- Security
- The privacy policy says edesy implements measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.checked 8 Oct 2026
- Support
- Support varies by plan: Starter includes email support, Professional priority support, and Enterprise 24/7 phone support.checked 8 Oct 2026
The company
- Company
- The company footer identifies the maker as Edesy Technology Labs Pvt Ltd.checked 8 Oct 2026
Money
- Free plan
- Nochecked 23 Sep 2026
- Trial
- The 14-day free trial requires no credit card, according to the pricing page.checked 8 Oct 2026
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