Agentforce Contact Center
7.8#2 in customer service qa softwareFrom $50 a monthAndroidiOSWebAPI
VisitAgentforce Contact Center vs edesy Cloud Contact Center
edesy Cloud Contact Center
6.8#59 in call center softwareFrom ₹1,499 a monthWebAPISelf-hosted
VisitWhat both publish
| Fact | Agentforce Contact Center | edesy Cloud Contact Center |
|---|---|---|
| Compliance | Salesforce states Agentforce maintains SOC 2 Type II, ISO 27001, PCI DSS, HIPAA, IRAP and FedRAMP High attestations. | The product page describes the service as TRAI compliant and says call recording can be SEBI/RBI compliant. |
| Free plan | No | No |
Agentforce Contact Center plans
- Agentforce Contact Center$125 a month
- Agentforce Contact Center Plus$250 a month
- Agentforce Contact Center Voice$75 a month
- Workforce Management$50 a month
edesy Cloud Contact Center plans
- Starter₹1,499 a month
- Professional₹2,499 a month
- EnterprisePriced on request
Pick Agentforce Contact Center if…
It suits contact-center teams looking for voice and digital channels, with workforce features available through specific plans. Web, iOS, and Android support may suit teams accessing the software across those platforms.
Pick edesy Cloud Contact Center if…
You want what its maker publishes above — check its page for the details.