Amazon Connect
7.9#1 in capacity planning softwareAndroidiOSWebAPI
VisitAmazon Connect vs edesy Cloud Contact Center
edesy Cloud Contact Center
6.8#59 in call center softwareFrom ₹1,499 a monthWebAPISelf-hosted
VisitWhat both publish
| Fact | Amazon Connect | edesy Cloud Contact Center |
|---|---|---|
| Analytics | The service provides real-time and historical metrics, conversational analytics, and an analytics data lake that supports zero-ETL access to third-party sources. | It provides live dashboards, call metrics, agent performance data, and custom reports. |
| Compliance | AWS lists SOC, PCI, HIPAA, C5 (Frankfurt), and HITRUST CSF among compliance programs that assess Connect Customer. | The product page describes the service as TRAI compliant and says call recording can be SEBI/RBI compliant. |
| Digital channel scope | omnichannel | omnichannel |
| Free plan | No | No |
| Inbound calling | Yes | Yes |
| Integrations | AWS documents Customer Profiles integrations with Salesforce, ServiceNow, Marketo, and Zendesk through Amazon AppFlow. | Listed integrations include Salesforce, Zoho CRM, Freshdesk, Zendesk, HubSpot, LeadSquared, Pipedrive, and Intercom. |
| IVR builder | Yes | Yes |
| Outbound dialer | Yes | Yes |
| Security | AWS states that Connect Customer supports TLS 1.2 or later for clients accessing the service. | The privacy policy says edesy implements measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. |
Amazon Connect plans
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
edesy Cloud Contact Center plans
- Starter₹1,499 a month
- Professional₹2,499 a month
- EnterprisePriced on request
Pick Amazon Connect if…
Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.
Pick edesy Cloud Contact Center if…
You want what its maker publishes above — check its page for the details.