Dialogic Digital IVR
Dialogic Digital IVR is an interactive voice response solution for service providers and enterprises.
What Dialogic Digital IVR is
Dialogic Digital IVR is an interactive voice response solution for service providers and enterprises. It integrates with existing network infrastructure and complies with IMS/LTE standards. Its software components can run on commercial off-the-shelf hardware in a centrally managed solution. Developers can build applications in a graphical service creation environment using drag-and-drop icons, including without programming languages. The solution offers customizable call routing and pre-queue data collection for shaping caller flows, plus USSD for real-time, menu-driven self-service on mobile devices. Unified messaging brings email, voicemail, fax and text together for agents. Reporting includes dashboards and ad hoc SQL queries for examining call records, menu selections and IVR performance. APIs support connections to back-office and billing systems, while an SNMP API can pass reporting data into existing monitoring environments. An optional Visual IVR module adds web-based visual content to voice calls and supports transfer to a live agent. The product brief also lists resiliency, redundancy, high-availability options, multimedia and multi-language support. Pricing is available on request.
Good
- Drag-and-drop application creation is available
- Supports customizable routing and pre-queue data collection
- Reporting includes dashboards and ad hoc SQL queries
- APIs connect to back-office and billing systems
Watch out
- Pricing is available on request
- Visual IVR is an optional module
Who it suits
It is intended for service providers and enterprises seeking IVR capabilities integrated with existing network infrastructure. The Visual IVR module may also suit contact centers.
Verdict
Dialogic Digital IVR combines call routing, self-service, reporting and integration options for organizational IVR deployments. Buyers should request pricing and assess which modules and deployment components they need.
Plans and prices
From Dialogic Digital IVR's own pricing page, checked 8 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Dialogic Digital IVR | Priced on request | Pricing and deployment limits not stated on the opened pages |
The facts
Each one read from Dialogic Digital IVR's own pages, with the date it was checked.
What it does
- Analytics
- Built-in reporting includes pre-built reports, ad hoc SQL queries, configurable dashboards, and real-time IVR data.checked 8 Oct 2026
- Database support
- The reporting technical brief lists Microsoft SQL Server as a supported database platform.checked 8 Oct 2026
- Deployment
- Its software components can run on commercial off-the-shelf hardware in a centrally managed solution.checked 8 Oct 2026
- Integrations
- The product brief describes APIs for back-office and billing systems, and reporting data can be imported into existing monitoring environments through a built-in SNMP API.checked 8 Oct 2026
- Monitoring
- The reporting brief says IVR data can be integrated with existing SNMP tools through a built-in SNMP API, or monitored with the platform’s packaged monitoring and alarming tool.checked 8 Oct 2026
- Purpose
- Dialogic Digital IVR is an interactive voice response solution for service providers and enterprises that integrates with existing network infrastructure and complies with IMS/LTE standards.checked 8 Oct 2026
- Resilience
- The product brief lists resiliency, redundancy, and high-availability options, along with multimedia and multi-language support.checked 8 Oct 2026
- Resilience and languages
- The product brief lists resiliency, redundancy, and high-availability options, plus multimedia and multi-language support.checked 8 Oct 2026
- Routing
- The solution provides intelligent, customizable call routing and pre-queue data collection to support personalized call flows.checked 8 Oct 2026
- Routing and self-service
- Features include intelligent customizable call routing, pre-queue data collection, and interactive USSD self-service for mobile users.checked 8 Oct 2026
- Self-service
- It supports USSD interactions for real-time, menu-driven self-service on mobile devices.checked 8 Oct 2026
- Standards
- Dialogic states that Digital IVR complies with IMS/LTE standards.checked 8 Oct 2026
- Support
- Dialogic lists real-time communications applications and the PowerNova application server among the product lines covered by its Pro Services offerings.checked 8 Oct 2026
- Target users
- Dialogic describes the product as intended for service providers and enterprises, with the Visual IVR module also applicable to contact centers.checked 8 Oct 2026
- Unified messaging
- Its unified messaging system brings emails, voicemails, faxes, and texts together for agents to reference.checked 8 Oct 2026
- Visual IVR
- An optional Visual IVR module adds web-based visual content to voice calls and supports transfer to a live agent.checked 8 Oct 2026
Where it runs
- Application creation
- The GUI service creation environment lets developers build applications with drag-and-drop icons, including without using programming languages.checked 8 Oct 2026
The company
- Company headquarters
- Dialogic says it is based in Parsippany, New Jersey, and has offices worldwide.checked 8 Oct 2026
- Headquarters
- Parsippany, New Jersey, United Stateschecked 28 Sep 2026
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