Dialog Health
Dialog Health is an enterprise texting platform for healthcare and HR communications.
What Dialog Health is
Dialog Health is an enterprise texting platform for healthcare and HR communications. Teams can send appointment reminders and confirmations, pre-appointment instructions, follow-ups, surveys, and billing reminders through two-way, inbound, direct, group, or mass SMS. A self-service console supports automated workflows with personalized triggers, responses, and healthcare templates. The platform provides real-time analytics, delivery receipts, message history, and exportable reports. It connects with EHR, RCM, CRM, payment, and health system tools, and supports CSV, HL7, and JSON data via UI, sFTP, and Web API transports. Named integrations include Epic, Cerner, Greenway, ModMed, NextGen, Meditech, HealthGrid, SIS Complete, Athena Health, and Provation. The company describes the service as cloud-based and usable from existing computers, laptops, and tablets with an internet connection; patients do not need an app to receive messages. It says it follows HIPAA and SOC II requirements, adheres to HIPAA, TCPA, and CTIA standards, and describes encryption in transit and at rest, AES-256 database encryption, and optional multi-factor authentication. Pricing is available on request.
Good
- Supports appointment, billing, and follow-up messages.
- Workflow console supports personalized triggers and responses.
- Provides delivery receipts and exportable reports.
- Supports CSV, HL7, and JSON data.
- Patients need no app to receive SMS.
Watch out
- Pricing is available on request.
- Supported channels are SMS only.
Who it suits
Dialog Health is intended for hospitals, clinics, medical practices, healthcare organizations, HR teams, and contact centers that need two-way SMS communication. It may suit teams that want automated outreach and reporting without requiring patients to install an app.
Verdict
Dialog Health combines automated two-way texting with integrations, analytics, and healthcare-focused workflows. Organizations should request pricing and confirm fit with their existing systems and communication needs.
Plans and prices
From Dialog Health's own pricing page, checked 4 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Dialog Health platform | Priced on request | Pricing is tailored to organization size, message volume, and features |
The facts
Each one read from Dialog Health's own pages, with the date it was checked.
What it does
- Analytics
- The platform offers real-time analytics, delivery receipts, message history, and exportable reports.checked 4 Oct 2026
- Audience
- The platform is presented for hospitals, clinics, medical practices, healthcare organizations, HR teams, and contact centers.checked 4 Oct 2026
- Automation
- Users can build automated SMS workflows with personalized triggers, responses, and healthcare templates in a self-service console.checked 4 Oct 2026
- Cloud access
- Dialog Health describes its service as cloud-based and says it can run on an organization’s existing computers, laptops, and tablets with an internet connection.checked 4 Oct 2026
- Compliance
- The company says its platform adheres to HIPAA, TCPA, and CTIA standards.checked 4 Oct 2026
- Integrations
- It connects with EHR, RCM, CRM, payment, and health system tools and supports CSV, HL7, and JSON data with UI, sFTP, and Web API transports.checked 4 Oct 2026
- Messaging
- Features include automated two-way, inbound, direct, group, and mass SMS with keyword and fixed responses.checked 4 Oct 2026
- Named integrations
- The integrations page names Epic, Cerner, Greenway, ModMed, NextGen, Meditech, HealthGrid, SIS Complete, Athena Health, and Provation.checked 4 Oct 2026
- Patient outreach
- It supports appointment reminders and confirmations, pre-appointment instructions, post-appointment follow-ups, surveys, and billing reminders.checked 4 Oct 2026
- Product
- Dialog Health is an enterprise two-way texting platform for healthcare and HR communication.checked 4 Oct 2026
- Security
- The company states that it follows HIPAA and SOC II requirements and describes encryption in transit and at rest, AES-256 database encryption, and optional multi-factor authentication.checked 4 Oct 2026
- Support
- The company lists [email protected] and 877-666-1132 as contact details and says integrations include customer support and training.checked 4 Oct 2026
The company
- Company
- Dialog Health states that it was founded in 2011 and is located in Franklin, Tennessee.checked 4 Oct 2026
- Founded
- 2011checked 28 Sep 2026
Where it runs
- No patient app
- The company says patients do not need to download an app to receive its SMS messages.checked 4 Oct 2026
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