CMTS

What CMTS is

CMTS is an investigative case management platform for agencies handling investigations, compliance, and complaints. It centralizes intake, tasks, documents, case history, and updates, with dashboards that can be configured by role and alerts for assignments, updates, and escalations. Reporting supports custom reports, filters, exports, scheduled reporting, and historical trend analysis. A secure web form lets the public, employees, or other stakeholders submit complaints, tips, or reports. Agencies can configure workflows, roles, permissions, notifications, reporting, and data collection for their operations. CMTS offers web and self-hosted use, with AWS cloud hosting or on-site hosting. Administrators can limit access to sensitive data and individual cases by user, role, or workflow stage. The vendor says it runs in a FedRAMP-certified AWS environment and encrypts data at rest and in transit; its security page states FedRAMP Moderate Baseline certification and GovRAMP Moderate authorization. Implementation typically takes up to 60 days and includes configuration and data migration assistance. Pricing is tailored to the customer's needs and available by quote.