AxisCare

AxisCare is an operations platform for home care agencies, bringing scheduling, visit verification, billing and caregiver communication together. It suits agencies that want one system for office staff, caregivers and families. Its breadth is a strong fit for multi-part care operations, but custom pricing and optional integration costs call for a close subscription review.

Overview

AxisCare covers the core administrative and care workflows: scheduling, electronic visit verification (EVV), billing, reporting and mobile communication. The base price includes a broad set of tools, from medication reminders and hospitalization tracking to custom forms, reports and visit insights. That breadth may reduce the need to coordinate separate systems, though agencies should check whether their preferred partner integrations add to the subscription.

Caregivers can view schedules, visit details and care plans, record documentation, and clock in or out in the mobile app. EVV captures visit time, location and service data. Clients and families get a portal for care calendars, billing and visit details, extending access beyond agency staff.

Key features

Scheduling combines color-coded calendars with open-shift notifications and caregiver recommendations based on preferences, skills, availability and overtime. These tools address common staffing coordination needs; their usefulness depends on the agency maintaining accurate caregiver and availability information.

AxisCare Intelligence adds an AI chat assistant, care analytics and scheduling tools. The integrations marketplace spans payroll, third-party billing, training, background checks and CRM. Open APIs and AxisCare Amplifier, a low-code workflow automation offering powered by Workato, provide routes to connect or automate workflows. Agencies with particular systems to retain should confirm that the relevant integration fits their subscription.

AxisCare says it encrypts data in transit and at rest, restricts access to sensitive resources, uses multifactor authentication and is HIPAA compliant. All customers have access to its support team, and its web software and mobile apps receive regular updates.

Pricing

AxisCare is paid software with custom pricing and no free plan. Its four agency tiers are organized by client count:

• Small Agencies: custom pricing for up to 15 clients.
• Medium Agencies: custom pricing for 15–500 clients.
• Large Agencies: custom pricing for 500–1,000 clients.
• Enterprise Agencies: custom pricing for 1,000+ clients.

The tiers give agencies a scale-based starting point, but do not provide a public price for budgeting or direct comparison. The base price includes billing, EVV, scheduling, mobile app, client and family portals, two-way chat, custom forms and reports, caregiver satisfaction surveys, hospitalization tracking, marketing, medication reminders and visit insights. Optional integrations may be added to the subscription, so agencies should request a quote that accounts for the connections they need.

Platforms

AxisCare supports web, iOS and Android, and offers an API. The caregiver app is available on iPhone and Android; the client and family portal adds a separate way for those receiving care and their relatives to access calendars, billing and visit information.

Who it's for

AxisCare describes its software as serving home care agencies of all sizes, with separate offerings for skilled care and IDD care. Its client-count tiers make the intended scale clear, while the combination of office scheduling, caregiver tools, EVV and family access is best suited to agencies seeking a shared operating platform. Agencies that only need a narrow scheduling tool, or that need predictable public pricing before speaking with a vendor, may prefer to compare other options.

Pros and cons

Pros

• Broad base-price coverage: billing, EVV, scheduling, portals, chat, reporting and care-related tools are included, giving agencies a substantial core platform.
• Connected caregiver workflow: schedules, care plans, visit documentation and GPS-enabled EVV sit in the mobile app, supporting field staff alongside office operations.
• Flexible connections: an integrations marketplace, Open APIs and low-code workflow automation can support agencies with wider software needs.
• Agency-size options: four client-count tiers span small agencies through organizations with 1,000+ clients.

Cons

• No free plan or public prices: every tier requires a quote, which makes early budget comparisons harder.
• Integration costs may add up: optional integrations may be added to an agency's subscription, so the base price may not cover every desired connection.

Alternatives

Home Care Scheduling Software is a useful category comparison for agencies weighing scheduling-focused options.

• ANKOTA is another paid option with no free plan, spanning home care, EVV, I/DD, adult day and self-direction programs.
• CareSmartz360 has a Growing Agencies plan for 0–100 clients with standard features and AI included; consider it when that stated agency range is a closer fit.
• AlayaCare is another paid option for web, iOS and Android.
• CareCade offers a Grow plan at $300 a month for up to 50 clients and unlimited staff, and a Scale plan at $550 a month for unlimited clients and staff. Its published monthly prices may suit agencies that want a price point to compare.
• ShiftCare lists Basic at $8 a year, billed annually at $8 per user per month, or $9 per user per month billed monthly, with a five-staff minimum and 40 features.
• HHAeXchange is a freemium option with a free plan.
• AveeCare lists one plan at $6 a month, billed at $6 per patient per month based on peak active patient count, with unlimited users and caregivers.
• Birdie offers a SmartPlans subscription priced per recording hour, with a monthly commitment and unused hours rolling forward; its rate starts at £2.75.

Verdict

AxisCare is a strong candidate for home care agencies that want scheduling, EVV, billing, caregiver communication and family access in one platform, especially if they can use its broad included feature set. Its main drawback is commercial uncertainty: all tiers require custom pricing, and optional integrations may increase the subscription. Request a quote against the agency's client count and required integrations; look elsewhere if transparent pricing or a free entry point is essential.