Birdie
Birdie is a technology platform for homecare agencies that connects care management, rostering, finance, and compliance.
What Birdie is
Birdie is a technology platform for homecare agencies that connects care management, rostering, finance, and compliance. Its unified client record brings together care plans, visit notes, and eMAR. Office staff and managers can use the secure, web-based Agency Hub, while carers can access schedules, care plans, tasks, messaging, and check-in tools through the Carer App, including offline capabilities. The Family App gives relatives visit updates and care notes. Birdie says the platform includes more than 50 pre-built reports and real-time dashboards, and lists integrations with rostering, accounting, payroll, and CRM systems. Agency plan costs are based on scheduled care hours, with quotes available from Birdie. SmartPlans is not offered as a standalone product; its listed options start at £2.75 per recording hour on a monthly commitment or £3.50 per recording hour billed monthly with no minimum commitment. The latter includes three free recording hours. Birdie is available on Android, iOS, and web, and offers a free trial.
Good
- Client records bring care plans and eMAR together
- Carer App supports offline capabilities
- Family App shares visit updates and care notes
- More than 50 pre-built reports
- Free trial is available
Watch out
- No free plan is listed
- Agency plan prices require a quote
- SmartPlans is not a standalone product
Who it suits
Birdie suits homecare agencies that need care records alongside rostering, finance, and compliance tools. Its staff and family apps serve carers, office teams, managers, and relatives.
Verdict
Birdie brings homecare records, rostering, and agency tools into one platform, with separate apps for carers and families. Agency pricing requires a quote, while SmartPlans has per-recording-hour options.
Plans and prices
From Birdie's own pricing page, checked 30 Sep 2001.
| Plan | Price | What it gives you |
|---|---|---|
| SmartPlans subscription | £2.75 a month | AI-powered assessments · Rate shown as “From £2.75 per recording hour” · Per recording hour; monthly commitment; unused hours roll forward. |
| SmartPlans pay-as-you-go | £3.50 a month | AI-powered assessments · No minimum commitment · Billed monthly; per recording hour; 3 hours free. |
| Core | Priced on request | Everything in Starter · Analytics · Digital body maps · Action creation and assignment · Auditing forms · Multi-payer invoicing · Monthly; price based on scheduled care hours; contact Birdie for a quote. |
| Plus | Priced on request | Everything in Advanced · Custom workflows · Premium support · Monthly; price based on scheduled care hours; contact Birdie for a quote. |
| Starter | Priced on request | Digital care assessments and plans · Templated drag-and-drop rostering · Invoicing and payroll · Carer and Family apps · GP Connect · eMAR · Monthly; price based on scheduled care hours; contact Birdie for a quote. |
| Advanced | Priced on request | Everything in Core · Secure carer messaging · Evidence tagging · Workflow automation · Recommended assessments · Outcome monitoring · Monthly; price based on scheduled care hours; contact Birdie for a quote. |
The facts
Each one read from Birdie's own pages, with the date it was checked.
What it does
- Agency Hub
- The Agency Hub is a secure web-based application accessible from any computer for office staff and managers.checked 30 Sep 2001
- Business tools
- Birdie says it connects with Xero/QuickBooks, payroll systems including Sage, CRM systems, and offers API access and custom exports.checked 30 Sep 2001
- Care management
- The platform brings client care plans, visit notes, and eMAR together in a unified client record.checked 30 Sep 2001
- Integrations
- Birdie lists rostering integrations with Careplanner/Nourish, Malinko, Cold Harbour, Caras, Quickplan, iCare, and CareFree, for which it says it accepts no new integrations.checked 30 Sep 2001
- Intended users
- Birdie says its platform supports care businesses of all sizes, from providers onboarding their first client to established operators.checked 30 Sep 2001
- Pricing basis
- Birdie's four agency plans have monthly costs based on scheduled care hours, and the page says to contact Birdie for a quote.checked 30 Sep 2001
- Purpose
- Birdie is a smart technology platform built for homecare agencies, connecting care, rostering, finance, and compliance.checked 30 Sep 2001
- Reporting
- Birdie says it includes more than 50 pre-built reports and real-time dashboards.checked 30 Sep 2001
- Security
- Birdie states it is ISO 27001 certified, holds Cyber Essentials Plus, exceeds NHS Data Security and Protection Toolkit standards, and complies with UK GDPR.checked 30 Sep 2001
- Security practices
- Birdie states that it conducts annual penetration testing, hosts data in the UK, continuously monitors for threats, and provides 24/7 incident response.checked 30 Sep 2001
- Support
- Birdie says live chat support is included, with a response in 10 minutes or less; Premium Support is available for an additional fee.checked 30 Sep 2001
Where it runs
- Carer app
- The Carer App provides schedules, care plans, tasks, messaging, and check-in tools, with offline capabilities.checked 30 Sep 2001
- Family app
- The Family App gives relatives visit updates and care notes about their loved one's care.checked 30 Sep 2001
The company
- Founded
- 2017checked 28 Sep 2001
- Headquarters
- London, United Kingdomchecked 28 Sep 2001
Money
- SmartPlans limit
- SmartPlans is part of the Birdie platform and is not available as a standalone product; Birdie says customers get three free recording hours to start.checked 30 Sep 2001
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