AVOXI Flow Builder
AVOXI Flow Builder is cloud software for creating call flows and IVR menus through a visual web interface.
What AVOXI Flow Builder is
AVOXI Flow Builder is cloud software for creating call flows and IVR menus through a visual web interface. Teams can change routing by agent, language, time or call volume, and use percentage-based or failover routing. Advanced Flow Builder can use API connectivity and information such as account, order, reservation, location, language, VIP status, customer segment or account priority to direct interactions. The system can route through SIP trunks, forward calls to teams, and connect with CCaaS, UCaaS or PBX environments. Listed integrations include Genesys, Amazon Connect, Microsoft Teams, Zoom, Salesforce, HubSpot, Zendesk and Freshdesk. AVOXI says it offers local and toll-free cloud IVR numbers in more than 150 countries. The service includes API access. Pricing lists a Number package at $6.49 a month, Standard at $14.99 a month, Premium at $99.99 a month and Premium AI at $199.99 a month. The Number package is a starting price with additional fees possible; the other packages use spend-based billing and listed minimums. AVOXI was founded in 2001 and is headquartered in Atlanta, Georgia, United States.
Good
- Visual web interface for call-flow setup.
- Supports percentage and failover routing.
- Can route using account and customer details.
- Offers local and toll-free numbers in 150+ countries.
- Connects with CCaaS, UCaaS and PBX environments.
Watch out
- No free plan is listed.
- The Number package may have additional fees.
- Other packages have spend-based billing and minimums.
Who it suits
It suits organisations routing calls across locations, systems and teams, especially those needing rules based on caller or account details. The listed connections cover several communications platforms, CRMs and support tools.
Verdict
AVOXI Flow Builder provides visual call-flow management with routing rules that can use operational and customer data. Review each package’s spend-based terms or potential additional fees when considering its listed pricing.
Plans and prices
From AVOXI Flow Builder's own pricing page, checked 5 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Number package | $6.49 a month | Starting price; virtual number package, with additional fees possible |
| Standard | $14.99 a month | Standard platform package · 3% of spend; $14.99/mo minimum |
| Premium | $99.99 a month | Premium platform package · 5% of spend; $99.99/mo minimum |
| Premium AI | $199.99 a month | Premium AI platform package · 10% of spend; $199.99/mo minimum |
The facts
Each one read from AVOXI Flow Builder's own pages, with the date it was checked.
What it does
- Advanced routing
- Advanced Flow Builder can use API connectivity and data such as account, order, reservation, location, language, VIP status, customer segment, or account priority to route interactions.checked 5 Oct 2026
- Global availability
- AVOXI says it offers local and toll-free cloud IVR numbers in more than 150 countries.checked 5 Oct 2026
- HIPAA
- AVOXI says it will provide a business associate agreement at the start of service when it handles or processes electronic protected health information for a covered entity.checked 5 Oct 2026
- Integrations
- AVOXI lists integrations including Genesys, Amazon Connect, Microsoft Teams, Zoom, Salesforce, HubSpot, Zendesk, and Freshdesk.checked 5 Oct 2026
- Intended customers
- AVOXI describes Flow Builder as routing across locations, systems, and teams for global voice experiences.checked 5 Oct 2026
- Pricing model
- The pricing page says virtual number pricing depends on number type, monthly minutes, and country or city, and packages are month-to-month with no long-term commitments.checked 5 Oct 2026
- Product
- AVOXI Flow Builder manages complex call flows and IVR menus through a web interface.checked 5 Oct 2026
- Routing
- Call routing can be adjusted by agent, language, time, or call volume, with percentage and failover routing options.checked 5 Oct 2026
- Security
- The pricing page lists fraud monitoring and multi-factor authentication, and shows encrypted SIP (TLS / SDES / SRTP) among plan features.checked 5 Oct 2026
- Support
- The pricing page lists 24/7 live support with priority service in Premium and Premium AI, and the support center provides contact forms and email addresses.checked 5 Oct 2026
- Voice systems
- Flow Builder can route through SIP trunks, forward calls to teams, and connect with CCaaS, UCaaS, or PBX environments.checked 5 Oct 2026
The company
- Founded
- 2001checked 28 Sep 2026
- Headquarters
- Atlanta, Georgia, United Stateschecked 28 Sep 2026
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