
AVOXI Flow Builder
5.9#13 in interactive voice response softwareFrom $6.49 a monthWebAPI
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| Fact | AVOXI Flow Builder | BizPlus IVR |
|---|---|---|
| Founded | 2001 | Landmark TechEdge says it was established in 2013. |
| Headquarters | Atlanta, Georgia, United States | Pune, Maharashtra, India |
| Integrations | AVOXI lists integrations including Genesys, Amazon Connect, Microsoft Teams, Zoom, Salesforce, HubSpot, Zendesk, and Freshdesk. | Listed connectors include BizPlus CRM, Trio HIMS, BizPlus ERP, Salesforce, Zoho, Freshdesk, WhatsApp Business, Google Sheets, webhooks and Power BI. |
| Routing | Call routing can be adjusted by agent, language, time, or call volume, with percentage and failover routing options. | Call routing can use skills, language, territory, round-robin or sticky-agent rules, with priority queues for key accounts. |
It suits organisations routing calls across locations, systems and teams, especially those needing rules based on caller or account details. The listed connections cover several communications platforms, CRMs and support tools.
BizPlus IVR suits teams that need configurable call routing, call recording, and caller self-service. Its integrations, dialling options, and deployment choices also address contact centres with differing operational requirements.