Alepo BSS Now

Overview

Alepo BSS Now is a managed SaaS business support platform built for mobile virtual network operators and internet service providers. It is a strong fit for providers that want billing, subscriber operations, and customer self-service under one service, with implementation and continuing support included. Its broad operating toolkit is balanced by a focused initial deployment scope.

Key features

The platform covers the subscriber-to-payment workflow: customer management and accounts, product and plan management, usage rating, convergent charging, invoice generation, and payment collection. Prepaid and postpaid billing, alongside subscription- and usage-based models, give operators options for packaging mobile and broadband services. Alepo says setup and go-live can happen in under 30 days, but the initial deployment guidance is narrower: one customer type, mobile voice, SMS, and data, on monthly billing cycles. Providers planning a multi-customer-type or broader service launch from the outset should weigh that constraint before choosing it.

Customer self-service combines web portals with branded mobile and web applications, and includes AI chatbot support. That gives digital-first providers a way to put routine account interactions in customers’ hands. Real-time analytics span customer insights, revenue reporting, and operational metrics, helping teams monitor both subscriber behavior and business performance.

Integration options include RADIUS, Diameter, payment gateways, and open APIs for CRM, ERP, and analytics platforms. This breadth is useful for operators connecting billing to established telecom and business systems. Security provisions include end-to-end encryption, multi-factor authentication, role-based access, and SSO integration; Alepo also states GDPR, PCI DSS, and SOC2 compliance, a 99.9% uptime SLA, 24/7 monitoring, and ISO 27001 compliance. Elastic cloud architecture and automated scaling are intended to add subscribers, services, or regions without downtime.

Every subscription includes a dedicated Customer Success Manager, configuration support, consulting on best practices, training, and issue resolution. That service layer is valuable for providers implementing a substantial operational platform, though buyers should still confirm how the initial deployment scope maps to their rollout plans.

Pricing

BSS Now uses custom pricing, with subscription costs scaling with business success. The subscription includes customer management, billing, self-care, and AI support, with no hidden fees or mandatory services. Usage rating, prepaid and postpaid billing, plan management, invoice generation, payment collection, and customer accounts are supported capabilities. No free plan or trial is offered, so it is aimed at providers ready to discuss a paid deployment rather than teams seeking a no-cost way to evaluate it.

Platforms

BSS Now supports Android, iOS, web, and API access. Mobile and web availability suits providers building customer self-service across devices, while API connectivity supports integration with other systems.

Who it's for

BSS Now is best suited to emerging MVNOs and ISPs that want a managed platform covering billing, customer operations, self-service, and analytics, and that value implementation guidance and continuing support. Alepo also serves Tier-1 operators, but the initial single-customer-type deployment makes it important for larger providers to assess fit against their launch scope. It is less suitable for organizations that need a free entry tier or must launch multiple customer types and service families immediately.

Pros and cons

• Pros: The core billing workflow, self-care, and analytics sit in one managed platform, reducing the need to assemble separate systems for these functions.
• Pros: RADIUS, Diameter, payment gateway, and open API integrations address common telecom and business-system connections.
• Pros: Each subscription includes a Customer Success Manager, configuration support, consulting, training, and issue resolution.
• Cons: Custom pricing means prospective customers must request a quote to assess cost.
• Cons: The initial deployment is limited to one customer type and mobile voice, SMS, and data on monthly billing cycles, which may not match a broader launch.
• Cons: There is no free plan, so teams cannot begin with a permanent no-cost tier.

Alternatives

For a broader comparison, browse Telecom Billing Software.

• ISP Billing is worth considering when a small ISP wants to start free: its free plan has no expiry and supports up to 10 customers, with service management, recurring invoices and XML, tickets, activities, and quotes.
• ISPbills may fit providers looking for a free starting point with room for up to 100 active subscribers; its free plan has no monthly subscription charge, though it carries a one-time setup fee of ৳1,000.
• ASTPP offers a free Community Edition, but limited features, community add-ons, no support, and no security updates make it a different trade-off from BSS Now’s included support.
• Cadebill is another paid option.
• Splynx is another paid option with a free trial.
• AEX Software is a paid option priced per active subscriber through a scoped proposal.
• Aradial is a paid option with pricing available by contacting the provider.
• Azotel SIMPLer OSS is a paid option with hosted and standalone license choices.

Verdict

Alepo BSS Now is a strong choice for an MVNO or ISP seeking managed billing, customer self-service, analytics, and implementation support in one platform. Its operational breadth and included customer success support are the main reasons to choose it. Look elsewhere if your launch needs span multiple customer types or services from day one, or if you need a free plan before committing to custom pricing.