AEX Software
AEX Software is an OSS/BSS platform for fiber operators, spanning network qualification, ordering, provisioning, billing, customer management, and service as…
What AEX Software is
AEX Software is an OSS/BSS platform for fiber operators, spanning network qualification, ordering, provisioning, billing, customer management, and service assurance. Coverage tools visualize footprints, qualify addresses, and classify network assets for build or prebuild. The provisioning engine supports multiple hardware ecosystems and TR-069 devices through AEX ACS. Billing accommodates recurring, prepaid, postpaid, and wholesale models, with activation-triggered billing and automated collections through payment-provider integrations. Customer records bring service, device, work-order, connectivity, provisioning, troubleshooting, and billing details together. Real-time Layer 2 and Layer 3 monitoring links to ticketing and field dispatch. Its white-label subscriber app is available as a responsive web application and native iOS and Android apps. Operators can connect existing CRM, accounting, and sales systems through open APIs, and choose hosted, self-hosted, or hybrid deployment. Modules can be adopted incrementally. Pricing is based on active subscribers and supplied by scoped proposal; there is no free plan. AEX also includes Agent AEX for network issue diagnosis and resolution at no additional charge to platform customers.
Good
- Supports recurring, prepaid, postpaid, and wholesale billing.
- Customer records combine operational and billing information.
- Hosted, self-hosted, and hybrid deployment are available.
- Subscriber apps include web, iOS, and Android.
- Agent AEX is included at no additional charge.
Watch out
- There is no free plan.
- Pricing requires a scoped proposal.
- Pricing is based on active subscribers.
Who it suits
It is aimed at fiber operators that need operational, billing, and customer-management functions in one platform. Its deployment choices and incremental modules may suit operators integrating with existing systems.
Verdict
AEX covers a wide range of fiber-operator workflows, with flexible deployment and integration options. Operators should confirm the scoped subscriber-based proposal and managed-services requirements before choosing modules.
Plans and prices
From AEX Software's own pricing page, checked 1 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| AEX Software | Priced on request | Modules adopted · active subscribers · managed-services level · hosted/self-hosted/hybrid deployment · Per active subscriber; scoped proposal |
The facts
Each one read from AEX Software's own pages, with the date it was checked.
What it does
- AI capability
- Agent AEX autonomously diagnoses, troubleshoots and resolves network issues across vendor platforms and is available to all AEX platform customers at no additional charge.checked 1 Oct 2026
- Commercial model
- Pricing is per active subscriber rather than per seat, site or flat license, and modules can be adopted incrementally.checked 1 Oct 2026
- Core capabilities
- The platform provides coverage and planning, sales and acquisition, provisioning and network automation, billing and revenue, customer management, monitoring and assurance, workflows and notifications, and a subscriber app.checked 1 Oct 2026
- Customer management
- Customer management combines account, service, work-order, device, RADIUS, Wi-Fi, provisioning, troubleshooting and billing information in one customer record.checked 1 Oct 2026
- Deployment options
- AEX supports hosted, self-hosted or hybrid deployment and does not require forced rip-and-replace or hardware standardization.checked 1 Oct 2026
- Hardware support
- Its provisioning engine is hardware agnostic, supports ten OEM ecosystems including Nokia, Calix, ZTE, Zhone, Huawei, Ubiquiti and Eero, and supports TR-069 devices through AEX ACS.checked 1 Oct 2026
- Integrations
- AEX provides open APIs and an integration layer so operators can use it alongside existing CRM, accounting and sales systems.checked 1 Oct 2026
- Monitoring
- Real-time Layer 2 and Layer 3 monitoring connects directly to ticketing and field dispatch, with connectivity verified before an installation job can close.checked 1 Oct 2026
- Product scope
- AEX Software is an OSS/BSS platform covering qualification, ordering, product management, provisioning, billing, customer management and assurance for fiber operators.checked 1 Oct 2026
- Security architecture
- The platform uses a TM Forum SID-aligned canonical data model, Kubernetes containerized microservices, an OIDC-authenticated API gateway, and encryption in transit and at rest.checked 1 Oct 2026
- Support services
- AEX Network Services includes a 24/7/365 NOC, Tier-2/3 engineering support and a white-label subscriber helpdesk.checked 1 Oct 2026
Money
- Billing
- Billing supports recurring, prepaid, postpaid and wholesale models, with activation-triggered billing and automated collections through payment-provider integrations.checked 1 Oct 2026
- Coverage planning
- Coverage tools support GeoJSON footprint visualization, address qualification and build-versus-prebuild classification for network assets.checked 1 Oct 2026
The company
- Founded
- 2000checked 28 Sep 2026
- Headquarters
- Charlotte, North Carolina, United Stateschecked 28 Sep 2026
Where it runs
- Subscriber app
- The subscriber app is a white-label responsive web application with native iOS and Android apps for ordering, self-service and self-scheduling.checked 1 Oct 2026
Alternatives to AEX Software
- 1
ISP Billing
Free planAndroidiOSWebAPI8.0From €49 a month - 2
ASTPP
Free planOpen sourceAndroidiOSWebAPI7.9Free plan - 3
ISPbills
Free planAndroidWebAPISelf-hosted7.6From 2.50 BDT a month - 4
Splynx
AndroidiOSWebAPI7.6From $80 a month - 5
ISPbox
AndroidiOSWebAPI7.4From $25 a month - 6
VISP
WebAPImacOSWindows7.3From $0.80 a month