SugarCRM
7.8#54 in crm softwareAndroidiOSWebAPI
VisitSugarCRM vs Zoho CRM
What both publish
| Fact | SugarCRM | Zoho CRM |
|---|---|---|
| AI features | Sugar says its AI features include content creation, summarization, meeting sentiment analysis, and predictive lead scoring. | Yes |
| Customization | Sugar says its platform offers no-code configuration capabilities for features, workflows, and integrations. | Canvas, Client Script, layouts, and portals let organizations customize the CRM and provide access to customers, partners, and vendors. |
| Email sync | Yes | Yes |
| Free plan | No | Yes |
| Headquarters | Silicon Valley, United States | Chennai, India |
| Integrations | The integrations page names Dropbox, DocuSign, Office, SharePoint, ZoomInfo, and ERP systems including Epicor, NetSuite, Sage, and SYSPRO. | Zoho CRM offers more than 1,100 ready-to-use app integrations. |
| Marketing automation | Yes | Yes |
| Mobile app | Yes | Yes |
| Purpose | Sugar describes its platform as a precision-selling CRM for B2B growth that helps teams find opportunities and act on recommended next steps. | Zoho CRM provides tools to increase leads, accelerate sales, and measure sales performance. |
| Security | Sugar lists ISO/IEC 27001:2022, SOC 2 Type II, GDPR, CCPA, and Data Privacy Framework among its compliance credentials or standards. | Zoho CRM uses AES encryption and AES-256 encryption on its servers, and supports HIPAA and GDPR compliance functions. |
| Support | Support options range from online-only to 24/7 global response, depending on the Sugar solution and customer needs. | Paid editions include Classic support, with optional paid plans offering faster responses and round-the-clock support; live chat is available 24x5. |
SugarCRM plans
- Standard—
- Advanced—
- Premier—
- Market—
- Advisor—
- Partnership—
Zoho CRM plans
- FreeFree
- Standard$23 a month
- Professional$40 a month
- Enterprise$52 a month
- FreeFree
- Standard$14 a month
Pick SugarCRM if…
You want what its maker publishes above — check its page for the details.
Pick Zoho CRM if…
Zoho CRM suits sales teams that need lead management, follow-up automation, forecasting, and integrations. The free edition supports up to three users, while paid tiers add capabilities for larger needs.