NECX
6.3#7 in social work case managementWeb
VisitNECX vs Primero
What both publish
| Fact | NECX | Primero |
|---|---|---|
| Case management | Intake creates a client record that can hold notes, documents, tasks, referrals, and reporting data. | Case management workflows cover identification, registration, assessment, planning, referrals and transfers, and case closure, with supervision, notifications, and tasking tools. |
| Founded | 2021 | 2013 |
| Free plan | No | Yes |
| Security | The site describes tenant isolation, encrypted transport, role-based access, and an immutable audit trail, and says security documentation is available under NDA. | The maker says role-based permissions restrict access to sensitive data according to users’ need to know. |
| Support | Priority support is included with the Complete plan. | The Support Hub provides open-source documentation, knowledge-base articles, release information, training resources, technical guidance, and community access. |
NECX plans
- Pay-as-you-go hotline overage—
- +1,000 hotline minutes—
- +2,500 hotline minutes—
- +5,000 hotline minutes—
- Core$9,600 a year
- Complete$14,400 a year
Primero plans
- Tier 3: Full Service SaaS$8,250 a year
- Tier 4: Hybrid deployment$25,000 a year
- Tier 1: DIYFree
- Tier 2: Single organizationPriced on request
- Tier 5: Custom packagePriced on request
Pick NECX if…
NECX suits victim services, family services, homeless services, and other providers supporting people in crisis. It may fit agencies needing case, shelter, hotline, referral, and funder-reporting workflows.
Pick Primero if…
Primero suits organizations that need structured case intake, custom fields, audit trails, and reporting. Its deployment options fit teams considering self-management, hosted service, or a hybrid setup.