InvGate Service Desk
7.9#4 in customer self-service softwareFrom $500 a yearAndroidiOSWebAPI
VisitInvGate Service Desk vs SymphonyAI IT Service Management
SymphonyAI IT Service Management
7.4#8 in enterprise service management softwareFrom $89 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | InvGate Service Desk | SymphonyAI IT Service Management |
|---|---|---|
| Automation | Automation rules trigger custom actions when request conditions are met. | The product page says native automation can automate up to 80% of service requests. |
| Company size | LinkedIn lists InvGate in the 201–500 employee range. | LinkedIn lists SymphonyAI as privately held with 1,001–5,000 employees and headquarters in Palo Alto, California. |
| Deployment | InvGate Service Management is offered through SaaS and on-premise delivery models. | GetApp says Summit can run in SymphonyAI cloud or a customer's Microsoft Azure instance. |
| Headquarters | Claymont, Delaware, USA; Buenos Aires, Argentina; Mexico City, Mexico; Barcelona, Spain | Palo Alto, California, United States |
| Integrations | Native connections include Microsoft Teams, Intune, Azure AD or Entra ID, Active Directory, Office 365 and FileWave, while the integration catalog also lists Jira, Okta, SAP, Workday, Google Calendar, Lansweeper and Azure DevOps. | Integration Hub advertises 1,000-plus apps, 1,500-plus runbooks and more than 40 integrations/connectors out of the box. |
| Rating on G2 | 4.6 out of 5 from 20 reviews | 4.6 out of 5 from 68 reviews |
| Rating on Gartner Peer Insights | 4.9 out of 5 from 434 ratings | 4.5 out of 5 from 1048 ratings |
| Rating on GetApp | 4.6 out of 5 from 108 reviews | 4.4 out of 5 from 27 reviews |
| Rating on TrustRadius | 6.6 out of 10 from 10 reviews | 9.4 out of 10 from 44 reviews and ratings |
InvGate Service Desk plans
- Pro$500 a year
- Starter$1,499 a year
- Enterprise$12,000 a year
SymphonyAI IT Service Management plans
- Basic$89 a month
- SymphonyAI IT Service Management (Apex Aspen)Priced on request
Pick InvGate Service Desk if…
You want what its maker publishes above — check its page for the details.
Pick SymphonyAI IT Service Management if…
It suits growth enterprises and managed service providers needing service management across business units, geographies or customers. It may also fit global workforces that need translation support.