Freshdesk
8.2#10 in help desk softwareFrom $19 a monthFree planAPI
VisitFreshdesk vs TeamSupport
TeamSupport
5.7#16 in support botsFrom $45 a monthAPI
VisitWhat both publish
| Fact | Freshdesk | TeamSupport |
|---|---|---|
| API access | Yes | Yes |
| Customer portal | Plans include a customer portal and knowledge base. | Yes |
| Founded | 2010 | 2008 |
| Free plan | No | No |
| Headquarters | San Mateo, California, United States | Dallas, Texas, United States |
| Help center | Yes | Yes |
| Included agent seats | 1 | 5 |
| Shared inbox | Plans include a shared inbox for support-team collaboration. | Yes |
| SLA management | Pro and Enterprise include multiple SLA policies. | Yes |
| Ticket automation | Automations support repetitive tasks, follow-ups, and escalations. | Yes |
Freshdesk plans
- Free programFree
- Growth$19 a month
- Pro$55 a month
- Enterprise$89 a month
TeamSupport plans
- Starter$45 a month
- Professional$65 a month
- Scale$85 a month
Pick Freshdesk if…
Freshdesk suits support teams that need a shared place to handle customer conversations across multiple channels. It may also fit teams that need multilingual support, automation, and controls over agent access.
Pick TeamSupport if…
TeamSupport suits support teams needing shared ticket handling, service-level management, self-service resources, customer access, and automation. The plans also serve teams that need either a five-user cap or unlimited users.