FreeITSM
7.7#10 in it change management softwareFree planFree planWebAPIExtensionLinux
VisitFreeITSM vs ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
8.0#2 in it vendor management softwareFrom $10 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | FreeITSM | ManageEngine ServiceDesk Plus |
|---|---|---|
| Integrations | Official pages document Microsoft 365, Google Workspace/Gmail, VMware vCenter, Microsoft Intune, WhatsApp through Twilio or Meta, and optional chat channels. | Native integrations include Endpoint Central, Patch Manager Plus, Remote Access Plus, Vulnerability Manager Plus, Microsoft Intune, Configuration Manager, Microsoft 365, Active Directory, Entra ID, Zoho Assist, EventLog Analyzer and Log360. |
| Licence | The project is released under the MIT License. | ServiceDesk Plus is proprietary licensed software rather than open source; the EULA prohibits modification, reverse engineering and redistribution and restricts an installation to one server. |
| Public API | The product exposes a versioned REST API at /api/v1/, with an OpenAPI 3.0 document, granular permissions, rate limiting, structured JSON errors and audit parity with the UI. | The Cloud API v3 is a REST interface over HTTP that mirrors web-client operations and supports OAuth 2.0 and a Postman collection. |
| Security controls | System security features include OIDC SSO, TOTP MFA, password expiry, account lockout, IP brute-force bans, trusted devices and encrypted settings. | Security documentation states SAML 2.0 SSO, HTTPS and SSL transport, token-authenticated mobile connections, input filtering against SQL injection and XSS, role-based access, audit trails, brute-force/DoS detection and encrypted failover replication. |
FreeITSM plans
- FreeITSMFree
- FreeITSM FreeFree
ManageEngine ServiceDesk Plus plans
- Standard$13 a month
- Professional$27 a month
- Enterprise$67 a month
- Standard Cloud$10 a month
- Professional Cloud$21 a month
- Enterprise Cloud$50 a month
Pick FreeITSM if…
FreeITSM is aimed at IT professionals running a service desk. It may suit teams using Microsoft 365 or Google Workspace mailboxes and seeking asset, change, or risk-management modules.
Pick ManageEngine ServiceDesk Plus if…
You want what its maker publishes above — check its page for the details.