Customer Thermometer
6.9#7 in customer satisfaction softwareFrom $9 a monthiOSWebAPI
VisitCustomer Thermometer vs Zonka Feedback
Zonka Feedback
7.8#1 in customer satisfaction softwareFrom $99 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Customer Thermometer | Zonka Feedback |
|---|---|---|
| Audience | The company says its customers range from startups to global brands and include users in more than 160 countries. | The company describes the product as designed for customer and employee feedback, with use cases for CX, product, support, and frontline teams. |
| Headquarters | Brighton, United Kingdom | Gurugram, Haryana, India |
| Integrations | Listed integrations include Gmail, Outlook, Zendesk, Salesforce, ServiceNow, and ConnectWise. | Listed integrations include Salesforce, HubSpot, Jira, Front, Freshdesk, Intercom, Help Scout, Pipedrive, ActiveCampaign, Airtable, Webex, Mailchimp, Google Sheets, Slack, Microsoft Teams, Zoom, Zendesk, and others. |
| Product | Customer Thermometer collects customer ratings and feedback through short surveys embedded in emails, support tickets, and other communications. | Zonka Feedback offers feedback management and AI feedback intelligence to collect feedback, analyze it, and help teams act on insights. |
Customer Thermometer plans
- At the Beach$9 a month
- Jumper$49 a month
- Flyer$99 a month
- Mach 1$159 a month
- Mach 2$259 a month
- Mach 3$400 a month
Zonka Feedback plans
- Feedback Management$99 a month
- Feedback Management$199 a month
- Feedback Management$199 a month
- AI Feedback Intelligence$399 a month
- AI Feedback Intelligence$999 a month
- AI Feedback Intelligence$999 a month
Pick Customer Thermometer if…
Customer Thermometer suits organizations that want customers to rate service or leave comments directly from emails and tickets. Teams using its listed integrations or API and webhook exports may also find it relevant.
Pick Zonka Feedback if…
Zonka Feedback is intended for customer and employee feedback programs, including CX, product, support, and frontline teams. Its offline survey collection may suit teams gathering responses on iPads or Android tablets without a connection.