Customer Thermometer
6.9#7 in customer satisfaction softwareFrom $9 a monthiOSWebAPI
VisitCustomer Thermometer vs SatisMeter
SatisMeter
7.5#2 in customer satisfaction softwareFrom $199 a monthFree planAndroidiOSWebAPI
VisitWhat both publish
| Fact | Customer Thermometer | SatisMeter |
|---|---|---|
| Free plan | No | Yes |
| Headquarters | Brighton, United Kingdom | Prague, Czech Republic |
| Integrations | Listed integrations include Gmail, Outlook, Zendesk, Salesforce, ServiceNow, and ConnectWise. | Named integrations include Productboard, Segment, Intercom, Slack, Salesforce, Zapier, CustomerGauge, Customer.io, and Google Tag Manager. |
| Paid from | 9 | 199 |
| Security | The maker says network communication is secured with TLS 1.2 and 1.3, and survey data is stored in Microsoft Azure managed databases in the UK. | SatisMeter says the platform was acquired by Productboard and directs customers to Productboard security information and its trust portal. |
| Support | The company calls its customer support team the Ministry of Magic and says it helps customers use the software and related processes. | Premium support is included in every plan, and the company says it performs routine health checks and may troubleshoot technical issues beyond normal support scope. |
Customer Thermometer plans
- At the Beach$9 a month
- Jumper$49 a month
- Flyer$99 a month
- Mach 1$159 a month
- Mach 2$259 a month
- Mach 3$400 a month
SatisMeter plans
- FreeFree
- Growth$199 a month
- EnterprisePriced on request
Pick Customer Thermometer if…
Customer Thermometer suits organizations that want customers to rate service or leave comments directly from emails and tickets. Teams using its listed integrations or API and webhook exports may also find it relevant.
Pick SatisMeter if…
SatisMeter suits teams that want to gather structured feedback through several survey formats and channels. Its targeting, integrations, and reporting can support teams connecting customer responses to product and service work.