Agentforce Contact Center
7.8#2 in customer service qa softwareFrom $50 a monthAndroidiOSWebAPI
VisitAgentforce Contact Center vs Genesys Cloud CX
Genesys Cloud CX
8.8#1 in call center softwareFrom $75 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Agentforce Contact Center | Genesys Cloud CX |
|---|---|---|
| Founded | 1999 | Gartner lists Genesys as founded in 1990. |
| Free plan | No | No |
| Headquarters | San Francisco, California, United States | Menlo Park, California, United States |
| Paid from | 75 | 75 |
| Rating on Apple App Store | 4.8 out of 5 from 353K ratings for the Salesforce mobile app. | 4.4 out of 5 from 373 ratings for Genesys Cloud Associate |
| Rating on Capterra | 4.5 out of 5 from 832 reviews for Salesforce Service Cloud. | 4.3 out of 5 from 269 reviews |
| Rating on G2 | 4.4 out of 5 from 8,448 reviews for Salesforce Service Cloud. | 4.0 out of 5 from 1,580 reviews |
| Rating on Gartner Peer Insights | 4.3 out of 5 from 72 ratings for Salesforce Agentforce. | 4.6 out of 5 from 1,189 ratings |
| Rating on Google Play | 3.5 out of 5 from 59.9K reviews for the Salesforce mobile app. | 3.8 out of 5 from 156 reviews for Genesys Cloud Collaborate |
Agentforce Contact Center plans
- Agentforce Contact Center$125 a month
- Agentforce Contact Center Plus$250 a month
- Agentforce Contact Center Voice$75 a month
- Workforce Management$50 a month
Genesys Cloud CX plans
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
Pick Agentforce Contact Center if…
It suits contact-center teams looking for voice and digital channels, with workforce features available through specific plans. Web, iOS, and Android support may suit teams accessing the software across those platforms.
Pick Genesys Cloud CX if…
Genesys Cloud CX suits contact centers that need voice or omnichannel routing, workforce management and team collaboration. It also fits organizations coordinating AI governance across contact-center operations, service, IT and development teams.