Best Customer Success Analytics Software in 2026
Updated
In short: Bruin for Customer Success is ranked #1 of 21 as of 4 October 2026, ahead of AccountLens and Dimension Labs. The best-ranked option with a free plan is AccountLens. The lowest first paid tier on this page is GainTrace at $6.83/mo.
Customer success analytics tools help you examine account signals, engagement and customer outcomes. Compare renewal risk analytics and expansion analytics with engagement analytics to see which parts of the customer relationship each option covers. CS performance reporting and data source depth help you weigh reporting needs and available inputs; account limits, free plans and paid-from pricing add scale and cost considerations. The ranking begins with Bruin for Customer Success, AccountLens and Dimension Labs, then continues with CSI Pro and GainTrace. Hook and Chief also appear among the early entries. Use the stated criteria to judge which capabilities suit the accounts and decisions you need to manage.
21 customer success analytics software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
#1 Bruin for Customer Success Top pick · 7.2 Free plan · Free
#2 AccountLens Runner-up · 6.9 Free plan · $99/mo
#3 Dimension Labs Also great · 6.9 Free plan · $999/mo
- Free plan apiLinuxmacOSself-hostedWebWindows
- Free plan
- Yes
- Renewal risk analytics
- Yes
- Expansion analytics
- Yes
- Engagement analytics
- Yes
- CS performance reporting
- Yes
RecognisedDocumentedFree planPlatforms - Free plan self-hostedWeb
- Free plan
- Yes
- Renewal risk analytics
- Yes
- Expansion analytics
- Yes
- Engagement analytics
- Yes
RecognisedDocumentedFree planPlatforms$99/mofirst paid tier About AccountLensVisit site - Free plan apiself-hostedWeb
- Free plan
- Yes
- Renewal risk analytics
- Yes
- Expansion analytics
- Yes
- Engagement analytics
- Yes
RecognisedDocumentedFree planPlatforms$999/mofirst paid tier About Dimension LabsVisit site - Free planFree trial Web
- Free plan
- Yes
- Renewal risk analytics
- Yes
RecognisedDocumentedFree planPlatforms - Free plan apiWeb
- Free plan
- Yes
RecognisedDocumentedFree planPlatforms$6.83/mofirst paid tier About GainTraceVisit site - apiWeb
- Renewal risk analytics
- Yes
- Expansion analytics
- Yes
- Engagement analytics
- Yes
- CS performance reporting
- Yes
RecognisedDocumentedFree planPlatforms - Web
- Free plan
- No
RecognisedDocumentedFree planPlatforms$150/mofirst paid tier About ChiefVisit site - Web
- Free plan
- No
RecognisedDocumentedFree planPlatforms - Free trial Web
- Free plan
- No
- Renewal risk analytics
- Yes
- Expansion analytics
- Yes
- Engagement analytics
- Yes
- CS performance reporting
- Yes
RecognisedDocumentedFree planPlatforms₹26,999/mofirst paid tier About CSHUBBVisit site - apiWeb
- Free plan
- No
RecognisedDocumentedFree planPlatforms$1,250/mofirst paid tier About SmartKarrotVisit site - Free trial apiWeb
- Free plan
- No
RecognisedDocumentedFree planPlatforms$79/mofirst paid tier About SuccessifierVisit site - Free trial apiWeb
- Free plan
- No
RecognisedDocumentedFree planPlatforms - Web
- Free plan
- No
- Renewal risk analytics
- Yes
- Expansion analytics
- Yes
- Engagement analytics
- Yes
RecognisedDocumentedFree planPlatforms$399/mofirst paid tier About fiitVisit site - apiWeb
- Free plan
- No
RecognisedDocumentedFree planPlatforms€58.25/mofirst paid tier About SkalinVisit site - AndroidiOSWeb
- Free plan
- No
RecognisedDocumentedFree planPlatforms - WebRecognisedDocumentedFree planPlatforms
- WebRecognisedDocumentedFree planPlatforms
- WebRecognisedDocumentedFree planPlatforms
- Web
- Free plan
- No
RecognisedDocumentedFree planPlatforms - Free planFree trial apiiOSWeb
- Free plan
- No
RecognisedDocumentedFree planPlatforms$299/mofirst paid tier About MuntriVisit site - RecognisedDocumentedFree planPlatforms
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which customer success analytics software is ranked first on Everything Xiaomi?
Bruin for Customer Success is ranked #1 of 21 with a score of 7.2. AccountLens is second and Dimension Labs third.
How many of these have a free plan?
6 of the 21 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, GainTrace has the lowest first paid tier we found: $6.83/mo.
How is this list ranked?
Ranked on what each maker publishes: documentation depth, a free tier and the platforms it runs on. Paid placements never change a rank.