Zoomin

What it does

Acquisition

Zoomin’s official site says Salesforce completed its acquisition of Zoomin on November 1, 2024.checked 12 Oct 2026

AI and enterprise data

Zoomin says trusted proprietary enterprise data, including unstructured knowledge, can help organizations deliver personalized AI knowledge experiences.checked 12 Oct 2026

Analytics

Zoomin says its Analytics tool helps optimize documentation strategy.checked 12 Oct 2026

API

Zoomin provides a developer API for secure calls to platform functionality and integration with new or existing applications.checked 12 Oct 2026

Authentication

The documentation portal supports Zoomin-managed users, SSO, JWT, and HTTP-header authentication options.checked 12 Oct 2026

Content access

Portal administrators can choose a locked site, an unlocked public site, or a hybrid site with public and permission-restricted content.checked 12 Oct 2026

Content analytics

Yeschecked 20 Sep 2026

Documentation portal

The site describes a documentation portal as a smart Docs Portal for technical content.checked 12 Oct 2026

In-product help

In-product help provides context-sensitive help and walkthroughs within a web product.checked 12 Oct 2026

Integrations

Zoomin describes its integrations as out-of-the-box connections that bring technical content where users are.checked 12 Oct 2026

Intended users

The site presents tailored solutions for customer success, customer support, customer experience, and documentation teams.checked 12 Oct 2026

Knowledge experience

Zoomin says its products consolidate knowledge across channels to deliver a unified self-service experience.checked 12 Oct 2026

Product focus

Zoomin describes its platform as unifying product content and delivering accessible, personalized, secure content across customer touchpoints.checked 12 Oct 2026

Publishing audience

bothchecked 20 Sep 2026

Salesforce and ServiceNow

Zoomin lists products for Salesforce Experience Cloud, Salesforce Service Cloud, and ServiceNow.checked 12 Oct 2026

Salesforce partnership

The homepage says Zoomin had been a Salesforce AppExchange partner since 2018 and a Salesforce Ventures portfolio company since 2019.checked 12 Oct 2026

Salesforce product

The site describes Unified Knowledge as delivering product answers inside Salesforce.checked 12 Oct 2026

Search and permissions

The platform documentation lists unified search, site and publication indexing, and role-based user management and permissions.checked 12 Oct 2026

ServiceNow product

The site describes Zoomin for ServiceNow as delivering product answers inside ServiceNow.checked 12 Oct 2026

Support

Zoomin’s onboarding documentation says accounts transition from Professional Services to Zoomin Support for ongoing support after post-go-live support ends.checked 12 Oct 2026

What it does

Zoomin enables organizations to integrate and ground AI on enterprise unstructured data, handling data integration, governance, enrichment, and LLM readiness.checked 12 Oct 2026