Zoho Digital Adoption Platform
Zoho Digital Adoption Platform (DAP) provides in-app guidance for onboarding, change management, software adoption, and self-service support.
What Zoho Digital Adoption Platform is
Zoho Digital Adoption Platform (DAP) provides in-app guidance for onboarding, change management, software adoption, and self-service support. Walkthroughs take users through processes step by step, while interactive videos let them practice as they watch. Guides provide visual references, and the in-app Help Hub surfaces relevant walkthroughs, guides, and videos according to a user's role and current page. Checklists track progress, and banners deliver in-app messages and prompts. Product tours are available.
The product lists integrations with Zoho CRM, Projects, People, Desk, Cliq, Creator, Sprints, CRM Plus, and Zoho One. It is available on the web and as a browser extension; Zoho documentation names Chrome, Brave, and Ulaa for the extension. The Free plan costs nothing and includes one manager, one walkthrough, three interactive videos plus guides, one web banner, and unlimited Help Hub. Paid plans include Standard at $24 a month, Professional at $36 a month, and Premium at $60 a month. Zoho was founded in 1996 and is headquartered in Chennai, India.
Good
- Walkthroughs guide users through application processes.
- Help Hub content varies by role and page.
- Includes checklists and in-app banners.
- Free plan includes unlimited Help Hub.
- Integrates with listed Zoho products.
Watch out
- Free plan includes one walkthrough.
- Free plan includes one web banner.
- Browser extension support is listed for three browsers.
Who it suits
DAP suits teams that need to guide users through software and processes or provide in-app self-service help. Its plans can be considered by teams with different needs for walkthroughs, banners, and content allowances.
Verdict
Zoho DAP combines walkthroughs, practice videos, guides, and in-app prompts to support user adoption. The free plan has limited walkthrough and banner allowances, while paid options provide larger allocations.
Plans and prices
From Zoho Digital Adoption Platform's own pricing page, checked 9 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free | Free | Free for 1 manager · 1 walkthrough · 3 interactive videos + guides · 1 web banner · Unlimited Help Hub |
| Standard | $24 a month | 3 minimum managers · 1 minimum collaborator · Unlimited consumers · 1 walkthrough · 150 interactive videos + guides · 5 web banners · Unlimited Help Hub · Monthly; US$24/manager/month |
| Professional | $36 a month | 5 minimum managers · 10 minimum collaborators · Unlimited consumers · 20 walkthroughs · 500 interactive videos + guides · 50 web banners · Unlimited Help Hub · Monthly; US$36/manager/month |
| Premium | $60 a month | 10 minimum managers · 25 minimum collaborators · Unlimited consumers · 50 walkthroughs · Unlimited interactive videos + guides · 100 web banners · Unlimited Help Hub · Monthly; US$60/manager/month |
| Enterprise | Priced on request | Custom pricing to meet business requirements · Custom pricing |
The facts
Each one read from Zoho Digital Adoption Platform's own pages, with the date it was checked.
Where it runs
- Browser extension
- The DAP extension is supported in Google Chrome, Brave, and Ulaa, according to Zoho Projects help documentation.checked 9 Oct 2026
What it does
- Compliance
- Zoho lists ISO 27001, ISO 27017, ISO 27018, SOC 2 Type II, and GDPR among its compliance standards and certifications.checked 9 Oct 2026
- Consumer seats
- All four priced plans list unlimited minimum consumers, defined as users who can only view published content.checked 9 Oct 2026
- Guides
- Guides provide users with a visual reference to understand a process when needed.checked 9 Oct 2026
- Help Hub
- The in-app Help Hub gives users access to relevant walkthroughs, guides, and videos based on their role and the page they are using.checked 9 Oct 2026
- Interactive video
- Interactive videos let users practice each step as they watch.checked 9 Oct 2026
- Other content
- The product page lists checklists for tracking user progress and banners for in-app messages and prompts.checked 9 Oct 2026
- Purpose
- Zoho DAP provides contextual in-app guidance for onboarding, change management, product adoption, and self-service support.checked 9 Oct 2026
- Security
- Zoho lists encryption at rest and in transit, single sign-on, multi-factor authentication, role-based access controls, and logging, auditing, and monitoring among its security offerings.checked 9 Oct 2026
- Support
- Zoho's DAP announcement page directs product questions to [email protected].checked 9 Oct 2026
- Walkthroughs
- Walkthroughs guide users step by step through processes inside their application.checked 9 Oct 2026
- Who it is for
- Zoho describes DAP as a way to help teams onboard users, adopt software and processes, and reduce reliance on support.checked 9 Oct 2026
- Zoho integrations
- The product page lists Zoho CRM, Projects, People, Desk, Cliq, Creator, Sprints, CRM Plus, and Zoho One.checked 9 Oct 2026
The company
- Founded
- 1996checked 28 Sep 2026
- Headquarters
- Chennai, Indiachecked 28 Sep 2026
Money
- Plan limits
- The Free plan includes one walkthrough and one web banner; Professional includes 20 walkthroughs and 50 web banners; Premium includes 50 walkthroughs and 100 web banners.checked 9 Oct 2026
