Zappix Visual IVR
Zappix Visual IVR replaces spoken phone menus with a visual flow on the caller’s phone while the call remains active.
What Zappix Visual IVR is
Zappix Visual IVR replaces spoken phone menus with a visual flow on the caller’s phone while the call remains active. A personalized SMS link opens a branded mobile-web interface, with no app download or account creation required. LLM-powered conversational AI interprets a caller’s request and directs them to a relevant screen. Self-service flows can cover card activation, password resets, appointment booking, intake forms, payments, claims, document uploads, and FAQs. Zappix describes live connections to CRM, CCaaS, and backend systems for real-time data and transactions, and says the service can work with different CCaaS platforms. It offers a visual flow builder, speech recognition, data lookup, API access, and cloud deployment. The company reports typical containment rates above 75% and average handle-time reductions of 40% to 60%. Its listed security measures include encryption, multifactor authentication, role-based access controls, vulnerability monitoring, and penetration testing. Pricing is on request. Zappix is based in Burlington, Massachusetts.
Good
- Opens by SMS without an app or account
- Supports a range of self-service tasks
- Connects to CRM, CCaaS, and backend systems
- Offers visual flow building and API access
- Lists encryption and access controls
Watch out
- Pricing is available on request
- Requires cloud deployment
Who it suits
It is aimed at organizations with high volumes of routine calls, including healthcare, insurance, financial services, public sector, retail, and BPO organizations. It may suit teams seeking phone-based self-service that connects to existing customer and backend systems.
Verdict
Zappix Visual IVR is a phone-menu alternative built around mobile-web self-service and live system connections. Organizations should request pricing and assess whether its described workflows fit their call needs.
Plans and prices
From Zappix Visual IVR's own pricing page, checked 3 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Zappix Visual IVR | Priced on request | Pricing not listed; demo by request |
The facts
Each one read from Zappix Visual IVR's own pages, with the date it was checked.
What it does
- Access
- A personalized SMS link opens the branded interface over mobile web without requiring an app download or account creation.checked 3 Oct 2026
- AI routing
- LLM-powered conversational AI interprets a caller’s request and directs them to a matching visual screen.checked 3 Oct 2026
- Availability
- The Trust Center says Zappix strives for 99.9% uptime and uses redundant infrastructure, failover systems, and continuous monitoring.checked 3 Oct 2026
- Backend integration
- Zappix describes live connections to CRM, CCaaS, and backend systems for real-time data and transactions.checked 3 Oct 2026
- Compliance
- The Trust Center states GDPR and CCPA compliance and HIPAA compliance when processing healthcare data; it says Zappix undergoes third-party audits and aims to meet or exceed industry certifications and adhere to SOC 2 standards.checked 3 Oct 2026
- Intended customers
- The page describes use by healthcare, health plans, insurance, financial services, public sector, retail, and BPO organizations with high volumes of routine calls.checked 3 Oct 2026
- Reported containment
- The Visual IVR page says deployments typically achieve containment rates above 75%.checked 3 Oct 2026
- Reported handle-time reduction
- The Visual IVR page reports a 40% to 60% reduction in average handle time.checked 3 Oct 2026
- Security
- The Trust Center says data is encrypted in transit using TLS and at rest, and lists multifactor authentication, role-based access controls, vulnerability monitoring, and penetration testing.checked 3 Oct 2026
- Self-service tasks
- The interface can support card activation, password resets, appointment booking, intake forms, payments, claims, document uploads, and FAQs.checked 3 Oct 2026
- Support
- The Trust Center lists a general support email address for customer support inquiries.checked 3 Oct 2026
- What it does
- Visual IVR replaces spoken phone menus with a tap-through visual interface on the caller’s phone while the call remains active.checked 3 Oct 2026
The company
- Company location
- Zappix lists its address as 25 Burlington Mall Road, Burlington, Massachusetts 01803.checked 3 Oct 2026
- Headquarters
- Burlington, Massachusetts, United Stateschecked 28 Sep 2026
Where it runs
- Platform compatibility
- Zappix says it is CCaaS agnostic and can sit on platforms including Amazon Connect, Genesys Cloud, Twilio Flex, Avaya, Cisco, Five9, and NICE.checked 3 Oct 2026
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