Xurrent ITSM
The facts below are what the maker publishes about Xurrent ITSM, checked and dated. Our editors have not written about it yet.
Plans and prices
From Xurrent ITSM's own pricing page, checked 2 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Corporate | Priced on request | 50 platform users/month · ITSM + limited ESM · 3 templated integrations · support desk business hours |
| Enterprise | Priced on request | 100 platform users/month · ITSM + unlimited ESM · unlimited templated integrations · 24x7 escalation support |
| MSP Corporate | Priced on request | 50 platform users/month · ITSM + limited ESM · licenses shareable among customers |
| MSP Enterprise | Priced on request | 100 platform users/month · ITSM + unlimited ESM · licenses shareable among customers · 24/7 escalation support |
| Starter | Priced on request | 20 platform users/month · ITSM only · limited specialist users · 0 templated integrations |
The facts
Each one read from Xurrent ITSM's own pages, with the date it was checked.
What it does
- Data residency
- Xurrent says customer data is stored in the region selected by the customer and is not stored or transferred elsewhere.checked 2 Oct 2026
- Integration methods
- Xurrent documents iPaaS connectors, templated connections, API tokens, webhooks, and an MCP server for connecting external tools and services.checked 2 Oct 2026
- Integrations
- The product provides an API-first architecture and pre-built integrations; the listed integrations include Atlassian Jira.checked 2 Oct 2026
- Intended customers
- The corporate tiers describe Starter for smaller organizations, Corporate for SMBs up to 5,000 employees, and Enterprise for organizations with 5,000 or more employees.checked 2 Oct 2026
- ITIL processes
- The platform provides incident, problem, request, change, and release management with automated workflows.checked 2 Oct 2026
- Pricing
- Xurrent does not publish specific license prices and directs organizations to contact it for pricing details.checked 2 Oct 2026
- Purpose
- Xurrent ITSM is a service management platform for service desk teams to resolve issues, meet ITIL standards, and scale service delivery.checked 2 Oct 2026
- Reporting
- Real-time dashboards and ITIL-aligned reporting track SLAs, backlog health, resolution trends, and service quality.checked 2 Oct 2026
- Request management
- AI classifies, prioritizes, and routes incoming requests based on intent and context.checked 2 Oct 2026
- Security certifications
- Xurrent states that it has ISO 27001 and ISO 27018 certifications, and that customers can request its latest SOC 2 Type 2 report.checked 2 Oct 2026
- Self service
- A self-service portal and continuously learning knowledge base help users resolve common issues themselves.checked 2 Oct 2026
- Support
- Pricing tiers include access to Xurrent Support, with higher tiers listing support desk business-hours coverage and 24x7 escalation support.checked 2 Oct 2026
The company
- Headquarters
- Santa Barbara, California, USA; Austin, Texas, USAchecked 28 Sep 2026
Money
- Trial and free plan
- Xurrent says it does not offer freemium ITSM, but organizations can request a guided proof of concept or sandbox before purchasing.checked 2 Oct 2026
Alternatives to Xurrent ITSM
- 1
GLPI
Open sourceAndroidiOSWebAPI8.4From €19 a month - 2
Jira
Free planAndroidiOSWebAPI8.4Free plan - 3
CompassDocs
Free planOpen sourceWebAPILinuxmacOS8.3From $8 a month - 4
Znuny
Free planOpen sourceWebAPILinuxSelf-hosted8.1From $4,499 a year - 5
ManageEngine ServiceDesk Plus
AndroidiOSWebAPI8.0From $10 a month - 6
Zammad
Open sourceWebAPILinuxmacOS8.0From €9 a month