Jira
9.2#1 in project management toolsFree planFree planAndroidiOSWebAPI
VisitJira vs Xurrent ITSM
Xurrent ITSM
5.5#58 in it knowledge base softwareWebAPI
VisitWhat both publish
| Fact | Jira | Xurrent ITSM |
|---|---|---|
| Headquarters | Sydney, Australia and San Francisco, California | Santa Barbara, California, USA; Austin, Texas, USA |
| Integrations | Jira has more than 3,000 Marketplace apps and integrations including GitHub, Azure DevOps, Jenkins, Slack, Microsoft Teams, Zoom, Figma, and Miro. | The product provides an API-first architecture and pre-built integrations; the listed integrations include Atlassian Jira. |
| Support | The Free plan includes Community Support, while Jira Cloud Premium includes 24/7 Premium Support. | Pricing tiers include access to Xurrent Support, with higher tiers listing support desk business-hours coverage and 24x7 escalation support. |
Jira plans
- FreeFree
- Data Center—
- EnterprisePriced on request
- Premium—
- Standard—
Xurrent ITSM plans
- CorporatePriced on request
- EnterprisePriced on request
- MSP CorporatePriced on request
- MSP EnterprisePriced on request
- StarterPriced on request
Pick Jira if…
Software, product, marketing, operations, and other project teams; Organizations that need configurable workflows and many integrations; Small groups that remain within the Free tier's 10-user ceiling
Pick Xurrent ITSM if…
You want what its maker publishes above — check its page for the details.