Waalfa
Waalfa is a WhatsApp Business platform for customer support, lead generation, marketing, API integrations, and business automation.
What Waalfa is
Waalfa is a WhatsApp Business platform for customer support, lead generation, marketing, API integrations, and business automation. It connects directly to Meta’s WhatsApp Cloud API and states that it adds 0% markup to Meta conversation rates. Businesses can run targeted broadcast campaigns with delivery analytics, while AI chatbots use uploaded catalogs, brochures, FAQs, or website URLs and can hand conversations to human agents. A shared multi-agent inbox includes ticket tags and collision prevention. WhatsApp Flows support interactive appointment and lead-capture forms. Integrations include Shopify, WooCommerce, Zoho CRM, Salesforce, Razorpay, Stripe, HubSpot, Google Sheets, Zapier, TallyPrime, and Shiprocket. REST API endpoints handle messages, templates, and broadcasts; HTTPS webhooks report delivery, read, and reply events. Waalfa says chatbot documents and embeddings use encrypted tenant spaces with AES-256 at rest and are not used to train public foundation models. Web, API, and Android access are available. A free trial includes 50 messages monthly; paid plan amounts beyond the listed limits are not shown.
Good
- 0% markup on Meta conversation rates
- Broadcast campaigns with delivery analytics
- AI chatbot human handoff
- Shared inbox with collision prevention
- REST API and webhook support
Watch out
- Free trial limited to 50 messages monthly
- Starter allows 50,000 messages monthly
- Enterprise pricing requires a custom quotation
Who it suits
Waalfa suits businesses such as clinics, e-commerce brands, education providers, real estate agencies, hospitality, and retail. It is useful for teams combining WhatsApp support, campaigns, automation, and integrations.
Verdict
Waalfa combines WhatsApp messaging, chatbot automation, shared support, campaigns, and business integrations. Its free trial offers a defined message allowance, while paid pricing depends on plan and custom enterprise scope.
Plans and prices
From Waalfa's own pricing page, checked 7 Oct 2001.
| Plan | Price | What it gives you |
|---|---|---|
| Free Trial | Free | 50 messages/month · REST API · logs · contacts · analytics · WhatsApp Flows · broadcasts |
| Starter | — | 50,000 messages/month · REST API · logs · contacts · analytics · WhatsApp Flows · broadcasts · Page shows “/mo”; price amount not displayed |
| Growth | — | 100,000 messages/month · REST API · logs · contacts · analytics · WhatsApp Flows · broadcasts and groups · Page shows “/mo”; price amount not displayed |
| Enterprise | Priced on request | Unlimited sessions · custom integrations and webhooks · custom SLA · 24/7 priority support · Custom; dedicated volume quotation |
The facts
Each one read from Waalfa's own pages, with the date it was checked.
What it does
- AI chatbots
- Its AI chatbot page describes RAG bots trained on uploaded catalogs, brochures, FAQs, or website URLs, with human agent handoff.checked 7 Oct 2001
- API
- Waalfa documents REST API endpoints for sending messages, templates, and broadcasts, plus HTTPS webhooks for delivery, read, and reply events.checked 7 Oct 2001
- Campaigns
- Waalfa offers targeted WhatsApp broadcast campaigns with delivery analytics.checked 7 Oct 2001
- Enterprise support
- The Enterprise plan includes a dedicated account manager, custom SLA, and 24/7 priority support.checked 7 Oct 2001
- Flows
- WhatsApp Flows support interactive forms for appointment bookings and lead capture inside WhatsApp.checked 7 Oct 2001
- Integrations
- The site lists Meta Cloud API, Shopify, WooCommerce, Zoho CRM, Salesforce, Razorpay, Stripe, HubSpot, Google Sheets, Zapier, TallyPrime, and Shiprocket integrations.checked 7 Oct 2001
- Intended users
- Waalfa presents its platform for businesses including clinics, e-commerce brands, education providers, real estate agencies, hospitality, and retail.checked 7 Oct 2001
- Messaging
- The platform connects directly to Meta’s WhatsApp Cloud API and says it charges 0% markup on Meta conversation rates.checked 7 Oct 2001
- Product
- Waalfa describes itself as a WhatsApp Business platform for customer support, lead generation, marketing, API integrations, and business automation.checked 7 Oct 2001
- Security
- The AI chatbot page says uploaded documents and embeddings are isolated in encrypted tenant spaces with AES-256 encryption at rest and are not used to train public foundation models.checked 7 Oct 2001
- Support
- Waalfa says its India-based business support team offers WhatsApp, phone, and screen-share onboarding assistance.checked 7 Oct 2001
Where it runs
- Android app
- The pricing page links to a Google Play app for Waalfa.checked 7 Oct 2001
The company
- Founded
- 2020checked 28 Sep 2001
- Team inbox
- The platform provides a shared multi-agent inbox with ticket tags and collision prevention.checked 7 Oct 2001
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