Verint Knowledge Management
The facts below are what the maker publishes about Verint Knowledge Management, checked and dated. Our editors have not written about it yet.
Plans and prices
From Verint Knowledge Management's own pricing page, checked 12 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Verint Knowledge Management | Priced on request | Contact Verint for a demo or sales information |
The facts
Each one read from Verint Knowledge Management's own pages, with the date it was checked.
What it does
- Agent assistance
- The Knowledge Suggestion Bot presents agents with context-specific knowledge in real time.checked 12 Oct 2026
- AI search
- A single search bar searches across knowledge sources, and generative AI summarizes results for contact center agents.checked 12 Oct 2026
- Compliance
- Verint says its security practice follows PCI SSC, GDPR, SOC 2, and HIPAA guidelines for assets and data within its control and operating environments.checked 12 Oct 2026
- Content analytics
- Yeschecked 21 Sep 2026
- Content creation
- The Knowledge Creation Bot uses AI to identify opportunities for new articles and generate or consolidate content.checked 12 Oct 2026
- Content curation
- New content is automatically analyzed and optimized for search, reducing the need for manual tagging and linking.checked 12 Oct 2026
- Content management
- Authors can create multilingual articles with rich media, set approval workflows, review prior versions, and apply product, region, publishing, expiration, and permission tags.checked 12 Oct 2026
- Contextual search
- It uses customer history and other context to personalize results so relevant knowledge can appear with little or no searching.checked 12 Oct 2026
- Contextual suggestions
- The Knowledge Suggestion Bot presents context-specific knowledge to agents in real time during customer interactions.checked 12 Oct 2026
- Deployment
- Verint says its platform can run in public cloud, private cloud, or hybrid environments.checked 12 Oct 2026
- Guided procedures
- Agents can use guided decision trees to troubleshoot complex issues and receive required knowledge and scripting during specific processes.checked 12 Oct 2026
- Integrations
- The product supports APIs and can expose knowledge to agent desktops, CRM tools, self-service applications, back-office systems, and workforce optimization suites.checked 12 Oct 2026
- Intended users
- The product is presented for contact center agents, customer self-service, and compliance workflows involving policies, procedures, and required scripts.checked 12 Oct 2026
- Knowledge creation
- The Knowledge Creation Bot can identify knowledge gaps and use generative technology to create knowledge assets.checked 12 Oct 2026
- Languages and scale
- Verint says deployments span more than 30 languages and hundreds of thousands of content objects.checked 12 Oct 2026
- Pricing
- The product page offers a demo/contact-sales request and does not state a price.checked 12 Oct 2026
- Publishing audience
- bothchecked 21 Sep 2026
- Purpose
- Verint Knowledge Management provides a shared source of knowledge for contact center agents, customers, and intelligent virtual assistants.checked 12 Oct 2026
- Scale and languages
- Verint says the solution supports enterprise deployments with more than 30 languages and hundreds of thousands of content objects.checked 12 Oct 2026
- Security
- Verint says its cloud security framework includes two-factor authentication with access control, vulnerability testing, and continuously updated logging and threat analysis.checked 12 Oct 2026
- Self-service
- Knowledge can be delivered through configurable web self-service, intelligent virtual assistants, and social community applications.checked 12 Oct 2026
- SSO support
- Yeschecked 21 Sep 2026
- Support
- Verint Connect offers customers self-service and live product support, a knowledgebase and ticketing, product documentation, and online training.checked 12 Oct 2026
The company
- Headquarters
- Melville, New York, United Stateschecked 28 Sep 2026
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