ProProfs Knowledge Base
9.0#2 in knowledge base softwareFrom $0.99 a monthFree planAndroidiOSWebAPI
VisitProProfs Knowledge Base vs Verint Knowledge Management
Verint Knowledge Management
6.5#99 in knowledge base softwareWebAPI
VisitWhat both publish
| Fact | ProProfs Knowledge Base | Verint Knowledge Management |
|---|---|---|
| Compliance | The pricing page states GDPR and SSL compliance, while ProProfs' compliance page states commitments to GDPR, CPRA and applicable privacy laws. | Verint says its security practice follows PCI SSC, GDPR, SOC 2, and HIPAA guidelines for assets and data within its control and operating environments. |
| Content analytics | Yes | Yes |
| Integrations | Listed integrations include Freshdesk, Salesforce, Zendesk, Google Analytics, Hotjar, Microsoft Clarity, Slack, Jira, Google Translate, Crowdin, Azure AD, Okta and Wufoo. | The product supports APIs and can expose knowledge to agent desktops, CRM tools, self-service applications, back-office systems, and workforce optimization suites. |
| Publishing audience | both | both |
| SSO support | Yes | Yes |
| Support | ProProfs advertises 24/7 support through phone, live chat and email, plus a help center with more than 1,000 help articles and video guides. | Verint Connect offers customers self-service and live product support, a knowledgebase and ticketing, product documentation, and online training. |
| Version history | Yes | Yes |
ProProfs Knowledge Base plans
- FreeFree
- Essentials$0.99 a month
- Business$1.99 a month
- Business Complete Elite$2.99 a month
- Customer Delight Suite$499 a month
- Essentials (Smarter Employee Learning Suite)$0.99 a month
Verint Knowledge Management plans
- Verint Knowledge ManagementPriced on request
Pick ProProfs Knowledge Base if…
It suits teams that need to publish and maintain public or private help content, manuals, or documentation. The free plan may fit a small knowledge base, while paid plans list minimum user and page limits.
Pick Verint Knowledge Management if…
You want what its maker publishes above — check its page for the details.