Confluence
9.0#1 in knowledge base softwareFrom $5.42 a monthFree planAndroidiOSWebSelf-hosted
VisitConfluence vs Verint Knowledge Management
Verint Knowledge Management
6.5#99 in knowledge base softwareWebAPI
VisitWhat both publish
| Fact | Confluence | Verint Knowledge Management |
|---|---|---|
| Compliance | Atlassian lists SOC 2, SOC 3, PCI DSS, ISO/IEC 27001, ISO/IEC 27018, and GDPR in its compliance program. | Verint says its security practice follows PCI SSC, GDPR, SOC 2, and HIPAA guidelines for assets and data within its control and operating environments. |
| Content analytics | Premium Analytics provides deeper insights into team, site, space, and page use | Yes |
| Headquarters | Sydney, Australia | Melville, New York, United States |
| Publishing audience | both | both |
| Purpose | Confluence is an organization’s single source of truth for knowledge management and project collaboration. | Verint Knowledge Management provides a shared source of knowledge for contact center agents, customers, and intelligent virtual assistants. |
| SSO support | Yes | Yes |
| Support | Free includes Atlassian Community support, Standard provides regional business-hours support, Premium provides 24/7 critical-issue support, and Enterprise provides 24/7 support with a 30-minute critical-issue response time. | Verint Connect offers customers self-service and live product support, a knowledgebase and ticketing, product documentation, and online training. |
| Version history | Yes | Yes |
Confluence plans
- FreeFree
- Standard$5.42 a month
- Premium$10.44 a month
- EnterprisePriced on request
Verint Knowledge Management plans
- Verint Knowledge ManagementPriced on request
Pick Confluence if…
Confluence suits teams that need a shared place for documentation, project planning and collaborative work. It is particularly relevant for teams that use Jira or want pages, whiteboards and databases in the same workspace.
Pick Verint Knowledge Management if…
You want what its maker publishes above — check its page for the details.