UserTesting
UserTesting is a video-first human insight platform for organizations that want feedback from real people on ideas, designs, prototypes, websites, apps, and …
What UserTesting is
UserTesting is a video-first human insight platform for organizations that want feedback from real people on ideas, designs, prototypes, websites, apps, and campaigns. Teams can gather that input before, during, or after launch, using moderated or unmoderated sessions and participant recruitment. Its AI analysis works across video, text, and behavioral data to bring out themes and patterns. Customers can test mobile apps on iOS and Android phones and tablets. The Advanced plan includes surveys, interaction tests, think-out-loud tests, and moderated Live Conversation sessions; higher plans add capabilities such as AI test creation, an Insights Hub, card sorting, tree testing, and custom audiences. Integrations include Figma, Jira, Slack, Microsoft Teams, Miro, Canva, Qualtrics, Contentsquare, and FullStory. The service is available on web, iOS, Android, and API. It is paid, has a free trial but no free plan, and requires a quote for customized pricing. UserTesting says its participant network has more than 7 million authenticated participants across 34 countries.
Good
- Supports moderated and unmoderated sessions
- Can recruit participants for research
- AI analyzes video, text, and behavioral data
- Tests mobile apps on iOS and Android
- Integrates with Figma, Jira, and Slack
Watch out
- No free plan
- Pricing requires a quote
Who it suits
UserTesting suits teams seeking participant feedback across concepts, prototypes, websites, apps, and campaigns. It is relevant to organizations that need moderated or unmoderated sessions, including mobile app research.
Verdict
UserTesting combines participant recruitment, multiple research formats, and AI analysis for teams gathering feedback across a product’s lifecycle. Buyers should account for quote-based pricing and the lack of a free plan.
Plans and prices
From UserTesting's own pricing page, checked 8 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Advanced | Priced on request | Test-based or team-based plans · pricing by quote · unlimited users on test-based plans · core testing features |
| Ultimate | Priced on request | Everything in Advanced · AI test creation and analysis · Insights Hub · card sorting and tree testing · custom audiences · Premier Support optional |
| Ultimate+ | Priced on request | Everything in Ultimate · includes Team-based Unlimited plan · Figma plugin · custom insights services · Premier Support+ |
The facts
Each one read from UserTesting's own pages, with the date it was checked.
What it does
- AI analysis
- The platform uses AI-powered analysis to synthesize video, text, and behavioral data and surface themes, patterns, and insights.checked 8 Oct 2026
- API
- The developer portal offers Results API v2 for QXscores, session data, videos, and transcripts, plus legacy API v1 endpoints.checked 8 Oct 2026
- Integrations
- Listed integrations include Figma, FigJam, Jira, Jira Product Discovery, Slack, Microsoft Teams, Miro, Canva, Qualtrics, Contentsquare, and FullStory.checked 8 Oct 2026
- Participants
- UserTesting says its participant network has more than 7 million authenticated participants across 34 countries.checked 8 Oct 2026
- Pricing
- Plan pricing is customizable and varies by number of users, types, and features; customers are directed to request a quote.checked 8 Oct 2026
- Product
- UserTesting is a video-first human insight platform that lets organizations gather feedback from real people on experiences and build customer empathy.checked 8 Oct 2026
- Security
- The Trust Center lists SOC 2 Type 2, ISO 27001:2022, ISO 27701:2019, GDPR, CCPA, and UK Cyber Essentials 3.3.checked 8 Oct 2026
- Support
- Ultimate offers optional Premier Support with 30-minute Power Sessions; Ultimate+ includes Premier Support+ with a dedicated consultant and 1-hour Power Sessions.checked 8 Oct 2026
- Test formats
- The Advanced plan includes surveys, interaction tests, think-out-loud tests, and moderated Live Conversation sessions.checked 8 Oct 2026
- Use cases
- Teams can gather feedback on ideas, designs, prototypes, websites, apps, and campaigns before, during, and after launch.checked 8 Oct 2026
The company
- Company
- UserTesting says it is headquartered in Bellevue, Washington, and has more than 3,000 customers, including 75 of the Fortune 100.checked 8 Oct 2026
- Headquarters
- Bellevue, Washington, United Stateschecked 23 Sep 2026
Money
- Free trial
- The plans page says customers can request a trial to preview the platform before committing to an annual subscription, or run a test for free.checked 8 Oct 2026
Where it runs
- Mobile app testing
- Customers can test apps on iOS and Android smartphones and tablets.checked 8 Oct 2026
