UserLens
UserLens is a web-based customer adoption and retention engine for product-led growth and product teams.
What UserLens is
UserLens is a web-based customer adoption and retention engine for product-led growth and product teams. Its Lumi product uses customer profiles and product behavior to prepare personalized guidance within campaigns approved by the customer. Campaigns can define a goal, audience, tone, exclusions, and limits. Safeguards include frequency caps, quiet hours, never-contact flags, and rules to skip a contact when Lumi is unsure. Lumi measures whether target product behavior changes and tracks adoption, stalls, and follow-up opportunities. Listed campaign examples include trial conversion, feature launches, and retention. Postgres, PostHog, Mixpanel, and Amplitude are named as backend or analytics sources. The Free plan costs nothing and includes 100 profiles, 300 personalized emails monthly, one active campaign, PostHog integration, and database integration. Starter costs $100 a month with 10,000 profiles, 10,000 emails monthly, and five campaigns.
Good
- Free plan includes one active campaign
- Campaigns support goals, audiences, tones, and limits
- Contact safeguards include quiet hours and frequency caps
- Tracks adoption changes and follow-up opportunities
- PostHog and database integrations are listed
Watch out
- Free plan limits profiles to 100
- Free plan allows 300 personalized emails monthly
- Starter costs $100 a month
Who it suits
UserLens suits product-led growth and product teams managing adoption, conversion, and retention campaigns. Its free plan also fits teams beginning with smaller profile and email volumes.
Verdict
UserLens focuses on controlled, personalized product-adoption campaigns with explicit contact safeguards. The free and Starter plans provide clear limits, while larger teams may need custom Growth or Enterprise arrangements.
Plans and prices
From UserLens's own pricing page, checked 4 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free | Free | 100 profiles · 300 personalized emails per month · 1 active campaign · PostHog integration · Database integration · $0 per month |
| Starter | $100 a month | 10,000 profiles · 10,000 personalized emails per month · 5 active campaigns · PostHog integration · Database integration · $100 per month |
| Growth | $1,000 a month | Expanded profile and email volume · More active campaigns · Additional data integrations · Priority onboarding · Priority support · Starts at $1,000 per month, billed annually |
| Enterprise | Priced on request | Custom profile and email volume · Custom campaign limits · Security and governance controls · Custom integrations · Dedicated implementation and support · Let's talk |
The facts
Each one read from UserLens's own pages, with the date it was checked.
What it does
- Campaign controls
- Campaigns can set a goal, audience, tone, exclusions, and limits, with Lumi operating inside the approved brief.checked 4 Oct 2026
- Contact safeguards
- The product page describes frequency caps, quiet hours, never-contact flags, and skip-if-unsure rules.checked 4 Oct 2026
- Data connections
- The product page names Postgres, PostHog, Mixpanel, and Amplitude as examples of backend and analytics sources.checked 4 Oct 2026
- Data hosting
- The privacy policy says primary service infrastructure is hosted in AWS regions in Frankfurt and Stockholm.checked 4 Oct 2026
- Measurement
- Lumi measures whether target product behavior changes and tracks adoption, stalls, and follow-up opportunities.checked 4 Oct 2026
- Privacy roles
- Userlens says it generally acts as controller for its own customer and website information, and as processor for customer-provided end-user data.checked 4 Oct 2026
- Product
- Lumi uses customer profiles and product behavior to prepare personalized guidance in campaigns approved by the customer.checked 4 Oct 2026
- Purpose
- Userlens is a customer adoption and retention engine for product-led growth and product teams.checked 4 Oct 2026
- Security
- Userlens says its safeguards include access controls, confidentiality obligations, and measures appropriate to the information.checked 4 Oct 2026
- Sensitive data
- Customers must not use the service to collect sensitive personal information unless expressly agreed with Userlens and permitted by law.checked 4 Oct 2026
- Support
- The pricing page lists priority support for Growth and dedicated implementation and support for Enterprise.checked 4 Oct 2026
- Use cases
- The listed campaign examples include trial conversion, feature launches, and retention.checked 4 Oct 2026
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