User Interviews
User Interviews is a research recruitment and management platform for teams running user research, market research, or AI training studies.
What User Interviews is
User Interviews is a research recruitment and management platform for teams running user research, market research, or AI training studies. Its Recruit product finds and screens participants from its own panel or a team's panel, with automated scheduling and incentives, AI-powered matching, and fraud detection. Screeners can use advanced logic and video responses to qualify participants in depth. Research Hub helps teams conduct research with their own users and build an opt-in participant panel. Study formats include moderated interviews, focus groups, unmoderated tasks, surveys, multi-day and diary studies, and usability tests; AI synthesis, transcription, and prototype support are also listed. Integrations include Zoom, Microsoft Teams, Google Calendar and Meet, Qualtrics, SurveyMonkey, Typeform, and UserTesting. APIs support custom integrations and participant-data refresh, as well as recruitment workflows. The company states that it is SOC 2 Type II, ISO 27001, and ISO 27701 certified, and that data is encrypted in transit and at rest. Pricing is paid, with Recruit Essential listed at $41 a year and Recruit Pay As You Go at $49, paid once; other plans require a demo or have no listed price.
Good
- Recruitment includes targeting, screening, scheduling, and incentives.
- Offers moderated and unmoderated research formats.
- Research-tool integrations are available on any plan.
- Lists SOC 2 Type II, ISO 27001, and ISO 27701 certification.
Watch out
- There is no free plan.
- Research Hub CRM starts at 1,000 contacts.
- Custom recruitment starts at 250 sessions.
- Servers are located in the United States.
Who it suits
It suits research teams that need participant recruitment, screening, and scheduling alongside moderated or unmoderated studies. Teams using their own users can consider Research Hub's opt-in panel tools.
Verdict
User Interviews combines participant recruitment with tools for running a range of studies. Its paid plans and minimum session or contact thresholds are worth checking against a team's needs.
Plans and prices
From User Interviews's own pricing page, checked 30 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Recruit Essential | $41 a year | 60 or 150 sessions · Advanced B2B targeting (+$35/session or +$41/session) · $41/session or $82/session; billed annually |
| Recruit Pay As You Go | $49, paid once | Flexible number of sessions · Advanced B2B targeting (+$45/session or +$49/session) · $49/session or $98/session; paid per session |
| Recruit Custom | Priced on request | Starts at 250 sessions · Advanced B2B targeting at custom rate · Billed annually |
| Research Hub CRM | Priced on request | Starts at 1,000 contacts in your participant CRM · Book a demo |
| Research Hub Workflow | Priced on request | Starts at 3 seats · Unlimited collaborators · Book a demo |
The facts
Each one read from User Interviews's own pages, with the date it was checked.
What it does
- APIs
- The Hub Participant API supports custom integrations and real-time participant data refresh, while the Recruitment API provides access to participant targeting, screening, scheduling, and incentive workflows.checked 30 Sep 2026
- Data protection
- Customer data is encrypted at rest with AES-256 and in transit with TLS 1.2 or 1.3; servers are located in the United States.checked 30 Sep 2026
- Integrations
- The integration directory includes tools such as Zoom, Microsoft Teams, Google Calendar and Meet, Qualtrics, SurveyMonkey, Typeform, and UserTesting; the page says research-tool integrations are available on any plan.checked 30 Sep 2026
- Notable limits
- Recruit Essential is offered in 60- and 150-session options, Recruit Custom starts at 250 sessions, and Research Hub CRM starts at 1,000 contacts.checked 30 Sep 2026
- Participant panel
- The company describes its panel as proprietary and says it does not source participants from third parties.checked 30 Sep 2026
- Purpose
- User Interviews connects researchers with participants and provides access to its panel or a team's own panel for user research, market research, and AI training studies.checked 30 Sep 2026
- Recruitment
- Its Recruit product targets and screens participants, automates scheduling and incentives, and offers AI-powered matching and fraud detection.checked 30 Sep 2026
- Research Hub
- Research Hub automates research with a team's users and supports building an opt-in participant panel.checked 30 Sep 2026
- Screening
- Screeners can use advanced logic and video responses for in-depth participant qualification.checked 30 Sep 2026
- Security certifications
- User Interviews says it is SOC 2 Type II, ISO 27001, and ISO 27701 certified.checked 30 Sep 2026
- Support and uptime
- The security page states a 99% uptime commitment and responses to technical support requests within 24 business hours.checked 30 Sep 2026
- Support options
- The pricing page lists project coordinator and live chat support for Pay As You Go, customer success support for Essential, and prioritized support for Custom.checked 30 Sep 2026
The company
- Company founding
- The About page describes the company as founded by three co-founders and says the company is ten years old, but does not state a founding year or headquarters.checked 30 Sep 2026
- Company status
- The site says User Interviews is now part of UserTesting, Inc., which is acquiring User Interviews.checked 30 Sep 2026
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