Thulium
The facts below are what the maker publishes about Thulium, checked and dated. Our editors have not written about it yet.
Plans and prices
From Thulium's own pricing page, checked 9 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Thulium Standard | zł279 a month | Maksymalnie 10 licencji · 3 kolejki telefoniczne · 5 obsługiwanych kont email · Już od 279 PLN / miesiąc; 1395 PLN netto miesięcznie za 5 licencji |
| Thulium Premium | zł349 a month | Brak limitu licencji · 20 kolejek telefonicznych · 20 obsługiwanych kont email · Już od 349 PLN / miesiąc; 1745 PLN netto miesięcznie za 5 licencji |
| Thulium Enterprise | Priced on request | Brak limitu licencji · Nielimitowany czat, chatbot i voicebot · Nielimitowana liczba obsługiwanych adresów email · Indywidualnie |
The facts
Each one read from Thulium's own pages, with the date it was checked.
What it does
- AI assistant
- The built-in AI assistant reads customer history, improves message text and suggests replies in real time; the maker says it is included in every plan.checked 9 Oct 2026
- API
- The Premium plan includes API and webhooks; the detailed plan comparison lists 10 million API calls per month for Standard and Premium.checked 9 Oct 2026
- Channels
- The maker says customer support across phone, email and chat is handled in one browser-based panel.checked 9 Oct 2026
- Digital channel scope
- omnichannelchecked 22 Sep 2026
- Inbound calling
- Yeschecked 22 Sep 2026
- Integrations
- The maker lists more than 70 integrations and names BaseLinker, Allegro, IdoSell, Shoper and Pipedrive among them.checked 9 Oct 2026
- Intended customers
- The maker describes Standard as intended for small businesses, Premium for companies of any size, and Enterprise for large companies needing tailored solutions.checked 9 Oct 2026
- IVR builder
- Yeschecked 22 Sep 2026
- Maximum agents
- 10checked 22 Sep 2026
- Outbound dialer
- Yeschecked 22 Sep 2026
- Privacy and standards
- The pricing page states that the service supports GDPR (RODO) and ISO requirements.checked 9 Oct 2026
- Product
- Thulium combines contact center, helpdesk, phone support, IVR, chat and Messenger handling in one system.checked 9 Oct 2026
- Security
- The pricing FAQ says systems are hosted on Microsoft Azure and data is protected with SSL encryption.checked 9 Oct 2026
- Standard limits
- Standard is limited to 10 licenses, three phone queues and five supported email accounts.checked 9 Oct 2026
- Support
- The detailed pricing page lists phone and email support on business days from 8:00 to 16:00, with paid options for after-hours and 24/7/365 incident support.checked 9 Oct 2026
- Voice analytics
- AI Voice Analytics can analyze conversations for sentiment, topics and script compliance.checked 9 Oct 2026
The company
- Company history
- The homepage says Thulium has supported Polish companies since 2006.checked 9 Oct 2026
- Headquarters
- Krakow, Polandchecked 28 Sep 2026
Money
- Free plan
- Nochecked 22 Sep 2026
- Trial
- The free trial lasts 14 days and provides five Premium licenses, with configuration assistance; the license expires afterward unless the customer continues.checked 9 Oct 2026
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