Text.com
Text.com combines an AI agent, live chat, help desk, inbox, workflows, knowledge base, customer profiles, analytics, and MCP in a customer service platform f…
What Text.com is
Text.com combines an AI agent, live chat, help desk, inbox, workflows, knowledge base, customer profiles, analytics, and MCP in a customer service platform for ecommerce and SaaS teams. Its AI agent can identify buying intent, recommend products, help recover abandoned carts, resolve support requests, and pass conversations to people with context. MCP connects assistants such as Claude and ChatGPT to Text tickets, chats, and transcripts under existing permissions. Integrations include Shopify, Messenger, email, SMS, Salesforce, OpenAI, HubSpot, Slack, Mailchimp, WhatsApp, and several commerce platforms. Each plan includes connectivity through a ready-made integration or custom API connection without a separate integration fee. Text supports website chat and social channels, comment moderation, SLA management, and workflow automation. It is available on the web, through desktop apps for macOS and Windows, mobile apps for iOS and Android, and an API. Essential includes 60 days of conversation and file history; Growth and Enterprise include unlimited history.
Good
- Combines chat, help desk, inbox, and knowledge base.
- AI agent can handle support requests and hand off context.
- Every plan includes integration or API connectivity.
- Offers 24/7/365 support in every plan.
- Supports desktop and mobile apps.
Watch out
- No free plan.
- 14-day trial only.
- Essential history is limited to 60 days.
- Starting price is $19/user/mo billed annually.
Who it suits
Text may suit ecommerce and SaaS teams that need customer support tools alongside workflows, profiles, and analytics. Teams using AI assistants or commerce integrations may also find its MCP and connectivity options relevant.
Verdict
Text brings customer conversations, support workflows, and an AI agent into one platform, with broad integration and device support. Review the plan-specific history limits and annual billing before choosing a plan.
Plans and prices
From Text.com's own pricing page, checked 30 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Essential | $19 a month | 1 AI Agent · 10 AI resolutions · 5 reply suggestions · 5 AI text edits · 50 live visitors tracked · 10,000 API calls · 3 proactive campaigns · 10 custom skills · yearly |
| Growth | $79 a month | 10 AI Agents · 200 AI resolutions · 50 reply suggestions · 100 AI text edits · 400 live visitors tracked · 20,000 API calls · 30 proactive campaigns · unlimited chat history · yearly |
| Enterprise | Priced on request | Custom AI Agents · custom resolution logic · custom data pipelines · custom workflow automation · no hard limits on volume, seats, or integrations · custom offer |
The facts
Each one read from Text.com's own pages, with the date it was checked.
What it does
- AI agent
- The AI agent can recognize buying intent, recommend products, recover abandoned carts, resolve support requests, and hand conversations to humans with full context.checked 30 Sep 2026
- API connectivity
- Every plan includes platform connection through a ready-made integration or a custom API connection without a separate integration fee.checked 30 Sep 2026
- Audience
- Text is built for ecommerce and SaaS teams.checked 30 Sep 2026
- Compliance
- Text states that it is GDPR compliant and supports CCPA, SOC 2 Type 2, and PCI DSS.checked 30 Sep 2026
- Data retention limits
- Essential includes 60 days of conversation and file history, while Growth and Enterprise include unlimited history.checked 30 Sep 2026
- Desktop and mobile
- Text provides desktop downloads for macOS and Windows plus mobile apps for iOS and Android.checked 30 Sep 2026
- Encryption
- Connections to Text Services are encrypted with 256-bit TLS versions 1.2 and 1.3.checked 30 Sep 2026
- Integrations
- Listed integrations include Shopify, Messenger, email, SMS, Salesforce, OpenAI, HubSpot, Slack, Mailchimp, WhatsApp, WordPress, WooCommerce, Webflow, Magento, BigCommerce, Adobe Commerce, Swell, Medusa, commercetools, SAP Commerce Cloud, and Salesforce Commerce Cloud.checked 30 Sep 2026
- MCP
- MCP connects AI assistants such as Claude and ChatGPT to Text tickets, chats, and transcripts while using existing permissions.checked 30 Sep 2026
- Product
- Text combines an AI agent, live chat, help desk, inbox, workflows, knowledge base, customer profiles, analytics, and MCP in one customer service platform.checked 30 Sep 2026
- Security controls
- Text lists annual penetration testing, a web application firewall, software supply-chain vulnerability scanning, role-based access controls, and client-data segregation.checked 30 Sep 2026
- Support
- The pricing comparison lists a self-service help center and 24/7/365 support in every plan.checked 30 Sep 2026
The company
- Company history
- Text says it was founded in Wrocław in 2002 as LiveChat, became Text in September 2023, and launched the Text Platform in May 2025.checked 30 Sep 2026
- Founded
- 2002checked 28 Sep 2026
- Headquarters
- Wrocław, Polandchecked 28 Sep 2026
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