Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs Text.com
What both publish
| Fact | Chatwoot | Text.com |
|---|---|---|
| Audience | Chatwoot is designed for teams handling customer support, sales, or engagement and for founders and operators moving conversations into one place. | Text is built for ecommerce and SaaS teams. |
| Founded | 2016 | 2002 |
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | Text combines an AI agent, live chat, help desk, inbox, workflows, knowledge base, customer profiles, analytics, and MCP in one customer service platform. |
| Support | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. | The pricing comparison lists a self-service help center and 24/7/365 support in every plan. |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
Text.com plans
- Essential$19 a month
- Growth$79 a month
- EnterprisePriced on request
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick Text.com if…
Text may suit ecommerce and SaaS teams that need customer support tools alongside workflows, profiles, and analytics. Teams using AI assistants or commerce integrations may also find its MCP and connectivity options relevant.