Terrapin CRM
The facts below are what the maker publishes about Terrapin CRM, checked and dated. Our editors have not written about it yet.
Plans and prices
From Terrapin CRM's own pricing page, checked 12 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | ₹1,200 a month | Up to 3 users · All CRM modules included · Taxes excluded · Monthly subscription; annual subscription listed as 25% off |
| Growth | ₹1,000 a month | 4 to 20 users · All CRM modules included · Taxes excluded · Monthly subscription; annual subscription listed as 25% off |
| Scale | ₹800 a month | 21 or more users · All CRM modules included · Taxes excluded · Monthly subscription; annual subscription listed as 25% off |
The facts
Each one read from Terrapin CRM's own pages, with the date it was checked.
What it does
- AI charges
- AI-assisted features are metered and billed separately from the listed plan prices.checked 12 Oct 2026
- AI features
- Yeschecked 23 Sep 2026
- Audience
- The CRM page describes the product as WhatsApp-first and built for Indian SMBs.checked 12 Oct 2026
- Channels
- The page lists WhatsApp, email, phone, web forms, and field visits or meetings as ways to record customer interactions.checked 12 Oct 2026
- Lead management
- Prospect features include lead scoring, qualification workflows, and automatic routing to a representative.checked 12 Oct 2026
- Modules
- The product page says each plan includes all seven CRM modules, though it names six: Prospects, Customers, Opportunity & Quotes, Sales Order, Service, and Promotions.checked 12 Oct 2026
- Order processing
- Accepted quotes can become sales orders, with e-Invoice and eWay bill generation and automatic sync with inventory and billing.checked 12 Oct 2026
- Purpose
- Terrapin CRM tracks prospects, opportunities, quotes, sales orders, and service in one system of record.checked 12 Oct 2026
- Sales pipeline
- Users can configure opportunity stages and win probability and generate quotes with approval workflows.checked 12 Oct 2026
- Service
- The CRM supports service tickets, internal workflows by service category, and service-level agreements (SLAs).checked 12 Oct 2026
- Support
- Terrapin lists email, phone, and WhatsApp as contact channels and says its response time is under one business day.checked 12 Oct 2026
- Visual sales pipeline
- Yeschecked 23 Sep 2026
The company
- Headquarters
- Terrapin lists its location as Pune, Maharashtra, and gives an office address in Kharadi, Pune, India.checked 12 Oct 2026
- Maker
- The product page identifies the maker as Terrapin Software Pvt. Ltd.checked 12 Oct 2026
Where it runs
- WhatsApp charges
- The page lists WhatsApp messaging at ₹0.90 for Marketing and ₹0.20 for Utility, with a minimum wallet recharge of ₹500 plus taxes.checked 12 Oct 2026
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