Tenfold
Tenfold is a cloud-based iPaaS connecting telephony systems with CRMs so contact-center agents can access customer context and automation.
What Tenfold is
Tenfold is a cloud-based iPaaS connecting telephony systems with CRMs so contact-center agents can access customer context and automation. Its features include click-to-dial, analytics, natural language processing for follow-up tasks, and single sign-on. Depending on phone-system configuration, it can automatically save call records to a CRM. Inside Salesforce, it provides click-to-dial, call logging, script pop-ups, and note-taking. In-app analytics show call volume, call length, and other performance metrics. Tenfold says it retrieves CRM data in real time without storing CRM records on its servers, and that it interprets call events without transmitting audio. Its integration portfolio lists 11 CRM and 29 voice integrations, including Salesforce, Microsoft Dynamics 365, ServiceNow, Avaya, Cisco, and Genesys. The company describes connections to both on-premises and cloud platforms, while its FAQ says the product is SaaS with no on-premise solution. Tenfold says it uses HTTPS, HSTS, and AES-256 encryption for passwords on disk. Pricing is available on request, and Tenfold notes that feature support varies by phone system and CRM integration.
Good
- Connects telephony systems with CRM platforms.
- Offers click-to-dial and automated call logging.
- Analytics show call volume and call length.
- Fetches CRM data without storing records on its servers.
- Offers 24/7 support.
Watch out
- No free plan is listed.
- Pricing is available on request.
- Features vary by phone system and CRM integration.
- No on-premise solution is offered.
Who it suits
Tenfold is designed for contact centers connecting telephony systems with CRMs. It may suit teams seeking customer context, call logging, click-to-dial, and call analytics in their workflow.
Verdict
Tenfold brings telephony and CRM workflows together with call logging, agent context, and analytics. Check compatibility with your specific phone system and CRM, since supported features vary.
The facts
Each one read from Tenfold's own pages, with the date it was checked.
What it does
- Analytics
- Tenfold’s in-app analytics show call volume, call length, and other performance metrics.checked 3 Oct 2026
- Audience
- Tenfold describes its focus as contact centers and says it integrates telephony systems with market-leading CRMs.checked 3 Oct 2026
- Audio
- Tenfold’s FAQ says its platform interprets call events and does not transmit audio data.checked 3 Oct 2026
- Call handling
- Tenfold provides click-to-dial, automated call logging, script pop-ups, and note-taking in an interface inside Salesforce.checked 3 Oct 2026
- Call logging
- Tenfold can automatically save call records to a CRM when the phone system is configured to send the required events.checked 3 Oct 2026
- Compatibility limit
- Tenfold notes that not all features are supported by every phone system or CRM integration.checked 3 Oct 2026
- CRM data
- The FAQ says Tenfold fetches CRM data in real time and does not store CRM records on its servers.checked 3 Oct 2026
- CRM integrations
- The integrations page lists Salesforce, Microsoft Dynamics 365, and ServiceNow among its requested CRM integrations.checked 3 Oct 2026
- Deployment
- Tenfold’s FAQ says the product is offered as SaaS and has no on-premise solution.checked 3 Oct 2026
- Features
- Documented core features include click to dial, analytics, natural language processing for follow-up tasks, and single sign-on.checked 3 Oct 2026
- Integration coverage
- Tenfold’s integrations page lists 11 CRM integrations and 29 voice integrations in its portfolio.checked 3 Oct 2026
- Integration portfolio
- Tenfold lists 46 integrations, including 11 CRM and 29 voice integrations.checked 3 Oct 2026
- Integrations
- The integrations page lists Salesforce, Microsoft Dynamics 365, ServiceNow, Avaya, Cisco, and Genesys among its requested integrations.checked 3 Oct 2026
- On-premises systems
- Tenfold says its iPaaS connects on-premises and cloud platforms; its documentation also describes Cloud Connect Server running on a Linux server.checked 3 Oct 2026
- Product
- Tenfold describes itself as a cloud-based iPaaS that connects telephony systems with CRMs to provide agents contextual customer information and automation.checked 3 Oct 2026
- Security
- Tenfold says it forces HTTPS for its services, uses HSTS, and encrypts passwords on disk with AES-256, with decryption keys stored on separate machines.checked 3 Oct 2026
- Security audits
- Tenfold says it renews an OWASP security audit each year and undergoes an annual Salesforce AppExchange security review.checked 3 Oct 2026
- Support
- The FAQ says Tenfold offers 24/7 support for domestic and international clients and provides a support line at 1-512-770-9100.checked 3 Oct 2026
- Telephony integrations
- The integrations page lists Avaya, Cisco, and Genesys among its requested telephony integrations.checked 3 Oct 2026
The company
- Company location
- Tenfold lists its headquarters at 1204 Nueces St, Austin, Texas 78701.checked 3 Oct 2026
- Headquarters
- Tenfold says its team is based in Austin, Texas.checked 3 Oct 2026
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