Telia ACE
The facts below are what the maker publishes about Telia ACE, checked and dated. Our editors have not written about it yet.
Plans and prices
From Telia ACE's own pricing page, checked 12 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Telia ACE | Priced on request | Pricing by contact; demo available on request |
The facts
Each one read from Telia ACE's own pages, with the date it was checked.
What it does
- Agent tools
- ACE Interact provides web-based contact handling tools, while ACE Coach provides web-based contact center administration tools.checked 12 Oct 2026
- AI assistance
- ACE Agent assist in release 33 uses AI to transcribe and summarize calls automatically.checked 12 Oct 2026
- CRM integration
- CRM integrations can exchange contact center information in real time and display CRM systems inside ACE Interact.checked 12 Oct 2026
- Data location
- Telia says it offers data storage in secure Swedish datacenters and a path to the cloud.checked 12 Oct 2026
- Digital channel scope
- omnichannelchecked 23 Sep 2026
- Inbound calling
- Yeschecked 23 Sep 2026
- Integrations
- Telia ACE offers more than a dozen APIs and off-the-shelf adapters, including adapters for Cisco, Avaya, and Mitel switches.checked 12 Oct 2026
- IVR builder
- Yeschecked 23 Sep 2026
- Knowledge base
- ACE Knowledge provides centrally maintained knowledge for customers, agents, chatbots, and smart FAQs.checked 12 Oct 2026
- Omnichannel
- Media blending lets agents handle phone, chat, and email tasks in sequence and can keep a conversation with the same agent when it moves between channels.checked 12 Oct 2026
- Outbound dialer
- Yeschecked 23 Sep 2026
- Product
- Telia ACE is a cloud-based contact center platform for managing customer contacts across voice, chat, chatbot, video chat, email, SMS, web, and social media.checked 12 Oct 2026
- Routing and automation
- The platform identifies customer intent and routes contacts to agents, self-service, or relevant information sources.checked 12 Oct 2026
- Security
- The product overview states that Telia ACE is ISO 27001 certified and offers optional service delivery exclusively from Telia sovereign cloud production environment.checked 12 Oct 2026
- Support
- Telia ACE directs users needing support to its HelpHub support portal.checked 12 Oct 2026
- Target organizations
- Telia ACE serves private and public sector organizations, including businesses, public organizations, and organizations serving patients.checked 12 Oct 2026
- Telephony security
- ACE SIP Connect supports RTP and SIP with TLS 1.3 encryption and connectivity over the internet or private MPLS networks.checked 12 Oct 2026
- Workforce management
- Yeschecked 23 Sep 2026
The company
- Headquarters
- Solna, Swedenchecked 19 Oct 2026
Where it runs
- Mobile app
- ACE To Go lets users serve queues, answer incoming calls, make callbacks, and involve experts from a smartphone.checked 12 Oct 2026
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