Telia ACE
6.5#73 in call center softwareAndroidiOSWebAPI
VisitTelia ACE vs VICIdial
What both publish
| Fact | Telia ACE | VICIdial |
|---|---|---|
| Digital channel scope | omnichannel | voice_plus_digital |
| Headquarters | Solna, Sweden | St. Petersburg, Florida, United States |
| Inbound calling | Yes | Yes |
| Integrations | Telia ACE offers more than a dozen APIs and off-the-shelf adapters, including adapters for Cisco, Avaya, and Mitel switches. | Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP. |
| IVR builder | Yes | Yes |
| Outbound dialer | Yes | Yes |
| Product | Telia ACE is a cloud-based contact center platform for managing customer contacts across voice, chat, chatbot, video chat, email, SMS, web, and social media. | VICIdial is an enterprise-class, open-source contact center suite with a predictive dialer. |
Telia ACE plans
- Telia ACEPriced on request
VICIdial plans
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
Pick Telia ACE if…
You want what its maker publishes above — check its page for the details.
Pick VICIdial if…
You want what its maker publishes above — check its page for the details.