Amazon Connect
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VisitAmazon Connect vs Telia ACE
What both publish
| Fact | Amazon Connect | Telia ACE |
|---|---|---|
| Digital channel scope | omnichannel | omnichannel |
| Headquarters | Seattle, Washington | Solna, Sweden |
| Inbound calling | Yes | Yes |
| Integrations | AWS documents Customer Profiles integrations with Salesforce, ServiceNow, Marketo, and Zendesk through Amazon AppFlow. | Telia ACE offers more than a dozen APIs and off-the-shelf adapters, including adapters for Cisco, Avaya, and Mitel switches. |
| IVR builder | Yes | Yes |
| Outbound dialer | Yes | Yes |
| Product | Amazon Connect Customer is an agentic AI solution for customer experience that handles proactive outreach, self-service resolution, and agent assistance across channels. | Telia ACE is a cloud-based contact center platform for managing customer contacts across voice, chat, chatbot, video chat, email, SMS, web, and social media. |
| Security | AWS states that Connect Customer supports TLS 1.2 or later for clients accessing the service. | The product overview states that Telia ACE is ISO 27001 certified and offers optional service delivery exclusively from Telia sovereign cloud production environment. |
| Workforce management | Yes | Yes |
Amazon Connect plans
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
Telia ACE plans
- Telia ACEPriced on request
Pick Amazon Connect if…
Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.
Pick Telia ACE if…
You want what its maker publishes above — check its page for the details.