TeleDirect
The facts below are what the maker publishes about TeleDirect, checked and dated. Our editors have not written about it yet.
Plans and prices
From TeleDirect's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Pay-as-you-go prepaid minute blocks | Priced on request | No monthly fees or contracts · Unused minutes roll over for up to 2 years · Flexible prepaid minute blocks; custom quote based on call volume and industry |
The facts
Each one read from TeleDirect's own pages, with the date it was checked.
What it does
- Call handling
- Agents can use customized branded scripts and follow client preferences and workflows.checked 11 Oct 2026
- Compliance
- TeleDirect describes HIPAA and PCI DSS safeguards, including Business Associate Agreements, encryption, call redaction, and payment tokenization.checked 11 Oct 2026
- Coverage
- TeleDirect advertises live-agent coverage 24/7/365, including after-hours and overflow calls.checked 11 Oct 2026
- Integrations
- TeleDirect says its platform includes CRM integration and supports integration with third-party apps, but the page does not name specific apps.checked 11 Oct 2026
- Intended customers
- TeleDirect says its virtual receptionist service can benefit customer-facing businesses and cites work across industries including finance and healthcare.checked 11 Oct 2026
- IT support
- Agents can handle Tier 1 IT issues and escalate higher-level concerns to the appropriate channel.checked 11 Oct 2026
- Pricing terms
- The pricing page describes pay-as-you-go prepaid minute blocks with no monthly fees or contracts; it asks customers to request a custom quote.checked 11 Oct 2026
- Rollover
- Unused prepaid minutes roll over automatically and remain valid for up to 2 years.checked 11 Oct 2026
- Security
- TeleDirect says its systems are hosted on AWS and describes encrypted backups, cross-region redundancy, firewalls, DDoS protection, MFA, and role-based access controls.checked 11 Oct 2026
- Service
- TeleDirect provides live virtual receptionists who answer inbound calls, take messages, schedule appointments, and route inquiries.checked 11 Oct 2026
- Support and onboarding
- The pricing page says a specialist typically contacts a lead within 24 hours and service can generally go live within days.checked 11 Oct 2026
The company
- Company history
- TeleDirect says it began as an eight-seat answering service and became a national business process outsourcer; its timeline lists 1988 as the year it adopted the TeleDirect name.checked 11 Oct 2026
- Headquarters
- Sacramento, California, United Stateschecked 28 Sep 2026
Where it runs
- Platform features
- The platform page lists ACD, CTI, IVR, call recording and transfer, quality assurance, dashboards, and an outbound auto dialer.checked 11 Oct 2026
- Platforms
- The cloud call center platform can be accessed using a PC or tablet and USB headset, and users can view reports and configure settings after login.checked 11 Oct 2026
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