SYNAQ Archive
SYNAQ Archive is a cloud-based email archiving and compliance service accessed through a client-specific web address.
What SYNAQ Archive is
SYNAQ Archive is a cloud-based email archiving and compliance service accessed through a client-specific web address. Its SecureArchive package stores messages in tamper-proof storage for 10 years with unlimited capacity, and archived emails are encrypted, cannot be deleted, and carry audit trails for archiving and discovery activity. SecureArchive includes E-Discovery and Legal Hold, while SYNAQ describes the service as POPIA and GDPR compliant. Search covers archived messages and attachments in MS Office, RTF, PDF, and ZIP formats. Connections are available for SYNAQ Cloud Mail, Office 365, Google Apps, Microsoft Exchange 2010 and later, and compliant MTAs including Sendmail, Postfix, and Exim. LDAP or Active Directory directories are supported, and imports can come from Exchange, PST, or IMAP. The service is sold per user, with clients able to select part of an email domain. Pricing is available on request and there is no free plan or trial.
Good
- Ten-year tamper-proof retention
- Unlimited archive storage
- E-Discovery and Legal Hold included
- Encrypted messages with audit trails
- Exchange, Office 365, Google Apps, and MTA integrations
Watch out
- Pricing is available on request
- No free plan or free trial
- Web access requires a client-specific URL and login
- Service is sold per user
Who it suits
It suits organizations needing long-term, controlled email retention, legal holds, discovery, and compliance tooling. It is also relevant when email systems or directories require the listed integrations.
Verdict
SYNAQ Archive combines long retention, immutable storage, discovery tools, and broad mail-system connectivity. Confirm per-user pricing and integration requirements with SYNAQ before purchasing.
Plans and prices
From SYNAQ Archive's own pricing page, checked 9 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| SecureArchive | Priced on request | per user · 10-year retention · unlimited storage · E-Discovery · Legal Hold · Managed SecureMail bidirectional |
The facts
Each one read from SYNAQ Archive's own pages, with the date it was checked.
Where it runs
- Access and platform
- SYNAQ Archive is a SaaS service accessed through a client-specific web URL with a username and password.checked 9 Oct 2026
What it does
- Archive safeguards
- The agreement states that archived emails cannot be deleted, are encrypted, and have audit trails for archiving and discovery activities.checked 9 Oct 2026
- Compliance
- SYNAQ describes its archiving service as POPIA and GDPR compliant, with E-Discovery and Legal Hold.checked 9 Oct 2026
- Directories
- External directory integration supports LDAP or Active Directory.checked 9 Oct 2026
- Email integrations
- The service integrates with SYNAQ Cloud Mail, Office 365, Google Apps, Microsoft Exchange 2010 and later, and compliant MTAs including Sendmail, Postfix, and Exim.checked 9 Oct 2026
- Import options
- Data ingestion options include Microsoft Exchange import, PST import, and IMAP import.checked 9 Oct 2026
- Legal tools
- The SecureArchive package includes E-Discovery and Legal Hold.checked 9 Oct 2026
- Product
- SYNAQ Archive is a cloud-based email archiving and compliance service.checked 9 Oct 2026
- Retention and storage
- The service offers tamper-proof email storage for 10 years with unlimited storage capacity.checked 9 Oct 2026
- Search
- Users can search archived messages and specified attachment types including MS Office, RTF, PDF, and ZIP files.checked 9 Oct 2026
- Support
- Email and telephone support is offered weekdays from 8am to 5pm, while system-wide critical errors receive 24/7/365 support with a one-hour response and three-hour resolution time.checked 9 Oct 2026
The company
- Company
- SYNAQ says it has delivered services for 20 years and that David Jacobson co-founded the company in 2004.checked 9 Oct 2026
- Founded
- 2004checked 28 Sep 2026
- Headquarters
- Johannesburg, South Africachecked 28 Sep 2026
Money
- Plan limits
- The service is offered per user, and clients can select a subset of users from their email domain.checked 9 Oct 2026
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