Svyazio
The facts below are what the maker publishes about Svyazio, checked and dated. Our editors have not written about it yet.
Plans and prices
From Svyazio's own pricing page, checked 23 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Start | — | 1 operator · 50 conversations per month |
| Business | — | Triggers and automation · Email via SMTP/IMAP · Internal notes · Priority support |
| Pro | — | Telegram, VK, MAX and Bitrix24 · YandexGPT AI assistant · No-code chatbots · Departments and routing |
| Старт | Free | 1 оператор · 50 диалогов в месяц · чат на сайте · AI-улучшение, теги и оценка диалога · навсегда |
| Бизнес | $790 a month | До 10 операторов · диалоги без лимита · 1 IMAP/SMTP ящик · шаблоны ответов и комментарии · предпросмотр набора и посетители · за оператора в месяц; или 7 900 ₽ в год |
| Про | $1,590 a month | Без ограничений по операторам и диалогам · до 10 IMAP/SMTP ящиков · Telegram, ВКонтакте, MAX · Bitrix24 · чат-боты и триггеры · аналитика · за оператора в месяц; или 15 900 ₽ в год |
The facts
Each one read from Svyazio's own pages, with the date it was checked.
What it does
- Account security
- The site says it emails a notice for each login with the IP address, device, and city, and slows login after five incorrect passwords.checked 12 Oct 2026
- AI
- YandexGPT helps operators improve reply wording, but the site says AI does not send customer replies autonomously.checked 12 Oct 2026
- Audience
- Svyazio describes itself as an omnichannel customer communication platform for businesses.checked 12 Oct 2026
- Bot channels
- One chatbot flow can run in the website widget, Telegram, VK, and MAX.checked 12 Oct 2026
- Business limits
- The Business plan supports up to 10 operators and one IMAP/SMTP mailbox; the Pro plan supports unlimited operators and up to 10 mailboxes.checked 12 Oct 2026
- Chatbot builder
- The Pro plan includes a visual chatbot builder with eight block types, external system requests, and handoff to an operator.checked 12 Oct 2026
- Deployment channels
- multichannelchecked 23 Sep 2026
- Human handoff
- A bot can route a conversation to a department with collected answers, and agents can take over the conversation.checked 12 Oct 2026
- Integrations
- The site lists email over IMAP/SMTP, Telegram, VK, MAX, and Bitrix24 as integrations.checked 12 Oct 2026
- Product
- Svyazio combines website chat, Telegram, VK, MAX, and email in one workspace for customer conversations.checked 12 Oct 2026
- Security and hosting
- The maker says its servers are in Russia, conversations are stored under 152-FZ, and mailbox passwords and bot tokens use AES-256-GCM encryption.checked 12 Oct 2026
- Support
- The maker lists [email protected] and +7 (861) 217-93-41 as contact details.checked 12 Oct 2026
- Visual flow builder
- Yeschecked 23 Sep 2026
- Widget and developer access
- The widget supports seven languages and the product lists a JS API for developers.checked 12 Oct 2026
The company
- Company
- The maker identifies the legal entity as ИП Пащенко Эдуард Леонидович and gives Krasnodar, Russia as its address.checked 12 Oct 2026
- Founded
- 2026checked 19 Oct 2026
- Headquarters
- Krasnodar, Russiachecked 19 Oct 2026
Money
- Free plan
- Yeschecked 23 Sep 2026
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