SupportBee
The facts below are what the maker publishes about SupportBee, checked and dated. Our editors have not written about it yet.
Plans and prices
From SupportBee's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Startup | $20 a month | 1 Knowledge Base & 1 Team · Unlimited Email Inboxes/Tickets · Monthly billing |
| Enterprise | $25 a month | Unlimited Email Inboxes/Tickets · Monthly billing |
The facts
Each one read from SupportBee's own pages, with the date it was checked.
What it does
- API
- The API can create and manage tickets, add replies and comments, manage customers and agents, access reports and analytics, and automate workflows.checked 7 Oct 2026
- API access
- Yeschecked 20 Sep 2026
- Availability
- The site states a 99.9% uptime figure monitored by independent providers and offers a 14-day free trial with no credit card required.checked 7 Oct 2026
- Compliance and infrastructure
- SupportBee states that it is GDPR-compliant, runs on AWS across multiple availability zones, and tests its disaster recovery plan yearly.checked 7 Oct 2026
- Customer portal
- Customers can send, track, and manage support tickets through a web interface, with customer groups enabling organization-wide ticket visibility.checked 7 Oct 2026
- Email providers
- Native OAuth integrations are available for Gmail, Google Workspace, Microsoft Outlook, and Microsoft Office 365.checked 7 Oct 2026
- Help center
- Yeschecked 20 Sep 2026
- Integrations
- Listed integrations include Asana, Basecamp, ClickUp, GitHub Issues, Linear, Notion, Trello, Slack, and Pipedrive.checked 7 Oct 2026
- Knowledge base
- The knowledge base can publish answers for customer self-service or provide a private knowledge base for the team.checked 7 Oct 2026
- Paid from
- 17checked 20 Sep 2026
- Product
- SupportBee turns customer emails into organized tickets that teams can assign, discuss, and resolve together.checked 7 Oct 2026
- Reporting
- SupportBee offers performance reports for agents, teams, and labels, along with customer satisfaction ratings and ticket audit trails.checked 7 Oct 2026
- Security
- SupportBee says every page is served over HTTPS and offers two-factor authentication using codes from the Google Authenticator app.checked 7 Oct 2026
- Shared inbox
- Team members can view assigned tickets, add private comments, share draft replies for review, and label tickets.checked 7 Oct 2026
- Ticket automation
- Yeschecked 20 Sep 2026
- Workflow
- The product includes Gmail-compatible keyboard shortcuts and real-time updates.checked 7 Oct 2026
The company
- Company
- SupportBee says it was founded in 2011, is bootstrapped, and is led by founder and CEO Hana Mohan.checked 7 Oct 2026
Money
- Free plan
- Nochecked 20 Sep 2026
- Plan limits
- The Startup plan includes one knowledge base and one team, while the pricing page lists unlimited email inboxes and tickets.checked 7 Oct 2026
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